As a leading financial services and healthcare technology company based on revenue, SS&C is headquartered in Windsor, Connecticut, and has 27,000+ employees in 35 countries. Some 20,000 financial services and healthcare organizations, from the world's largest companies to small and mid-market firms, rely on SS&C for expertise, scale, and technology.

Job Description

Client Relations Specialist – Triage Support

Location: Braintree Hill Park, MA or Kansas City, MO

Get To Know The Team: SS&C Retirement Solutions

A full suite of solutions for core recordkeeping to help firms master complexities across the retirement lifecycle from accumulation to drawdown.

The Client Support team works closely with all functional teams across the organization to facilitate the resolution of client reported issues, service requests, and/or retirement plan operational issues. The team serves as an extension of the Relationship Management team supporting TRAC clients. The Client Relations Specialists are crucial in maintaining client satisfaction and ensuring smooth operations for effective retirement solutions.

Retirement Plan Services experience is essential.

Why You Will Love It Here!

Flexibility: Hybrid Work Model and Business Casual Dress Code, including jeansYour Future: 401k Matching Program, Professional Development ReimbursementWork/Life Balance: Flexible Personal/Vacation Time Off, Sick Leave, Paid HolidaysYour Wellbeing: Medical, Dental, Vision, Employee Assistance Program, Parental LeaveDiversity & Inclusion: Committed to Welcoming, Celebrating and Thriving on DiversityTraining: Hands-On, Team-Customized, including SS&C UniversityExtra Perks: Discounts on fitness clubs, travel and more!

What You Will Get To Do:

Client Issue Resolution: Researching and resolving client-reported issues, where your strong problem-solving skills shine and make a real difference.Prioritization: Master the art of assessing and prioritizing client requests based on their impact and urgency, ensuring every client feels valued.Technical Troubleshooting: Join forces with talented programmers to uncover and resolve system defects. Your input is valued and pivotal to our success.Communication: Transform complex concepts into clear, relatable explanations that resonate with clients, enhancing their understanding and confidence.Support: Be the cornerstone of our commitment, providing around-the-clock assistance for retirement plan clients and ensuring their peace of mind.Expertise Development: Becoming a subject matter expert on the functionality and products of retirement solutions systems. Your knowledge will empower both you and our clients.Collaboration: Partner with product owners and development teams to address system needs, driving innovation and efficiency together

What You Will Bring:

Bachelor’s degree and 2 years of work-related experience or Master’s degree or 4 years equivalent work-related experience – Retirement Plan Services experience a MUSTKnowledge of retirement plan industry is REQUIREDCustomer Service experience as it relates to Retirement ServicesAttention to detail, Multitasking skills, Curiosity and the desire to learnAbility to communicate concisely and effectively verbally and in writingEfficient time management with strong organizational skills and able to work in a fast-paced team environmentSolid computer skills and general knowledge of qualified plan systems like TRACAble to work in the local office 6 days per month.SQL, PowerSelect, or TSO knowledge a plus

We encourage applications from people of all backgrounds to enable us to bring diverse perspectives to our thinking and conversation. It's important to us that we strive to have a workforce that is diverse in the widest sense.

Thank you for your interest in SS&C! To further explore this opportunity, please apply through our careers page on the corporate website at www.ssctech.com/careers. 

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Unless explicitly requested or approached by SS&C Technologies, Inc. or any of its affiliated companies, the company will not accept unsolicited resumes from headhunters, recruitment agencies, or fee-based recruitment services.

SS&C offers excellent benefits including health, dental, 401k plan, tuition and professional development reimbursement plan.

SS&C Technologies is an Equal Employment Opportunity employer and does not discriminate against any applicant for employment or employee on the basis of race, color, religious creed, gender, age, marital status, sexual orientation, national origin, disability, veteran status or any other classification protected by applicable discrimination laws.