Position Type :

Full time

Type Of Hire :

Experienced (relevant combo of work and education)

Education Desired :

Bachelor of Commerce/Business

Travel Percentage :

0%

At FIS, our technology and our people are moving forward. We advance the way the world pays, banks and invests. We believe in building inclusive, diverse teams. Together, we innovate to help our colleagues, clients and communities succeed. If you’re ready to grow your career and make an impact in fintech, we have one question: Are you FIS?

About the role

As a Client Relationship Delivery Manager, you will be responsible for ensuring excellent and consistent rapport with FIS clients. You will act as the primary liaison for the service side of the client relationship, including ongoing relationship management, escalations, project oversight and service delivery. You will be joining Business Support team, a forward-thinking team responsible for Business Unit Readiness and User Acceptance Testing, committed to driving excellence and innovation.
 

What you will be doing

Ensuring a positive and consistent relationship for one or more assigned clientsServing as primary point of contact to support problem resolution and ensure client retentionDeveloping strong working relationships with assigned clients and FIS resourcesCoordinating with clients, relationship managers and other appropriate areas to ensure clients are properly serviced, paperwork is properly executed, and all operational arrangements are in place to service assigned accountsLead and manage the UAT team across multiple projects, ensuring effective execution of UAT strategies aligned with business objectives.Develop, implement, and oversee robust UAT plans, including test case creation, execution, and result analysis.
 

Who are we looking for 

We are seeking a skilled and dedicated professional who meets the following criteria:

A bachelor’s degree in Business, Computer Science, or a related discipline.Advanced English language skills (minimum C1 level), enabling seamless and professional communication.A solid understanding of the project lifecycle and methodologies, with the ability to effectively oversee and contribute to project delivery.Proven ability to establish and maintain effective working relationships with internal teams and external stakeholders.Strong verbal and written communication skills, with the capability to convey complex ideas clearly and persuasively.Exceptional organizational and time management abilities, ensuring tasks are prioritized and deadlines are met.Broad knowledge of FIS products and related services, with the ability to leverage this expertise to drive client satisfaction.A strong aptitude for analyzing challenges and delivering innovative, practical solutions.Previous experience in banking or the financial sector is highly desirable and will be considered an advantage.

What we can offer you

Working in an innovative and flexible environment within an established global companyConvenient office location (Warsaw, Wrocław, Poznań)Possibility to work partially remotelyComprehensive onboarding processFlexible working hours and a good work-life balanceContract of employmentCompetitive salary with including private health insurance for employees and their family, group life insuranceLanguage courses within working hoursOn the job coaching and support

Privacy Statement

FIS is committed to protecting the privacy and security of all personal information that we process in order to provide services to our clients. For specific information on how FIS protects personal information online, please see the Online Privacy Notice.

Sourcing Model

Recruitment at FIS works primarily on a direct sourcing model; a relatively small portion of our hiring is through recruitment agencies. FIS does not accept resumes from recruitment agencies which are not on the preferred supplier list and is not responsible for any related fees for resumes submitted to job postings, our employees, or any other part of our company.

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