Company

Cox Automotive - USA

Job Family Group

Customer Care Group

Job Profile

Client Relationship Manager III

Management Level

Individual Contributor

Flexible Work Option

Hybrid - Ability to work remotely part of the week

Travel %

Yes, 5% of the time

Work Shift

Day

Compensation

Compensation includes a base salary of $64,200.00 - $96,400.00. The base salary may vary within the anticipated base pay range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include an incentive program.

Job Description

This role will provide and maintain a positive working relationship with customers to ensure ongoing satisfaction with company products and services, ensure customer retention, minimize account churn, promote brand awareness and generate new business opportunities This role will regularly partner with our cross-functional team in sales, marketing, product, and others to scale this area of the business.

Job summary:

Reporting directly to the Senior Manager of Client Relationship Management of Fleet Services as an Client Relationship Manager III, this role will provide and maintain a positive working relationship with customers to ensure ongoing satisfaction with company products and services, ensure customer retention, minimize account churn, promote brand awareness and generate new business opportunities This role will regularly partner with our cross-functional team in sales, marketing, product, and others to scale this area of the business.

Responsibilities:

Manages day-to-day team activity and deployment.Ensures client relationships are developed, maintained and managed according to the company’s policies and customer expectations.Responsible for resolving a range of inquiries across product and service applications.Deals effectively with client issues, ranging from ‘how to’ questions to utilization and escalations, to invoicing and payment.Provides weekly analysis and reporting on customer metrics.Leverages data-driven insights to recommend improvements to CRM’s processes and generate   enhancements to customer-specific engagements.Follows up with assigned customers to ensure effective issue resolution and close out.Assists with the determination of CRM engagement methodologies and evolution in response to changing customer needs.Develops and tracks customer satisfaction, quality and service metrics.Other responsibilities as assigned.

Minimum Qualifications:

Bachelor’s degree in a related discipline and 4 years’ experience in a related field. The right candidate could also have a different combination, such as a master’s degree and 2 years’ experience; a Ph.D. and up to 1 year of experience; or 8 years’ experience in a related field.Must be willing to undergo a background, motor vehicle report check, and drug screen after offer of employment has been madeMust be authorized to work in the United States

Drug Testing

To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited.

Benefits

The Company offers eligible employees the flexibility to take as much vacation with pay as they deem consistent with their duties, the company’s needs, and its obligations; seven paid holidays throughout the calendar year; and up to 160 hours of paid wellness annually for their own wellness or that of family members. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, parental leave, and COVID-19 vaccination leave.

About Us

Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship.