The Client Reporting Analyst understands the importance of being customer focused, builds and maintains strong controls, strong relationships with stakeholders, and collaborates with other teams to deliver results. The Client Reporting Analyst must demonstrate the ability to communicate effectively, complete tasks and analyses independently, attention to detail, an exceptional work ethic, and positive attitude.

Client Service Operations takes ownership of identifying and mitigating risks within assigned areas of responsibility and support the build out of systems access controls within Operations. In addition, they are required to take an active role in reviewing controls which lead to identifying and mitigating risks within the Client Service Operations division. Other responsibilities include contributing to ongoing procedural and technological business transformation efforts.

Position Responsibilities

Coordinate and verify the information required for the preparation of client reports, management reports, audit requests, other financial reports.

Prepare, validate, and deliver reports in a timely manner.

Prioritize and manage multiple reporting deadlines, maintain checklists.

Perform reasonability analyses and explain variances.

Prepare statistical data for management use.

Assist in client and fund initiatives, as needed (fund opening/closing, rebalancing, large withdrawals, etc.)

Participate/take the lead on various client servicing tasks, liaison with internal and external business partners.

Document and keep existing documentation up to date for the procedures and processes under responsibility.

Identify and propose process improvements.

Identify and report weaknesses, and apply financial and operational controls to mitigate risks. Ensure compliance with regulatory requirements and internal policies.

Organize and file records as per departmental policy, manage shared mailboxes and archive directories.

Participate in testing investment systems upgrades and releases as well as process changes, as required.

Maintain professional and technical knowledge, in particular on investment related business.

Participate in projects, as required.

Back up and cross-train with team members, as required.

Required Qualifications:

University degree in accounting or finance or relevant field is an asset

2+ years of client servicing experience.

Preferred Qualifications:

Canadian Securities Course, an asset.

Good interpersonal, verbal and written skills. 

Experience working with derivatives products, futures, repos, an asset.

Strong numerate accuracy and analytical skills.

Attention to detail, good organizational skills.

Ability to multitask and meet deadlines.

Ability to work independently and also collaboratively as great teammate.

Thorough knowledge and experience in information systems and in particular of Microsoft Office (Excel, Word).

Knowledge of Generally Accepted Accounting Principles (GAAP), an asset.

Understanding of various investments instruments such as bonds, stocks, short terms, derivatives etc., an asset.

Understanding of the financial services industry, in particular investment funds.

Bilingual (French & English) is required - The successful candidate will be required to communicate in English and French to support clients from various jurisdictions outside of Quebec.

When you join our team:

We’ll empower you to learn and grow the career you want.

We’ll recognize and support you in a flexible environment where well-being and inclusion are more than just words.

As part of our global team, we’ll support you in shaping the future you want to see.

#LI-WAM

About Manulife and John Hancock

Manulife Financial Corporation is a leading international financial services provider, helping people make their decisions easier and lives better. To learn more about us, visit https://www.manulife.com/en/about/our-story.html.

Manulife is an Equal Opportunity Employer

At Manulife/John Hancock, we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour, ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process. All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies. To request a reasonable accommodation in the application process, contact recruitment@manulife.com.

Primary Location

Working Arrangement

Salary range is expected to be between

If you are applying for this role outside of the primary location, please contact recruitment@manulife.com for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact recruitment@manulife.com for more information about U.S.-specific paid time off provisions.