Req Id: 421712 

 

At Bell, our purpose is to advance how Canadians connect with each other and the world. We achieve this by providing consumers and businesses with the best network technologies in the world, innovative digital solutions and seamless customer experiences. It’s all developed and delivered by the members of #TeamBell and we’re always on the lookout for people with great skills and experiences. 

 

We value diversity and provide a supportive, inclusive community where all team members can succeed. And through our commitment to environmental, social and governance initiatives, you will feel good about the greater impact you will have – making every day better for people as they connect, work, learn and play. 

 

Join us. You belong at Bell. 

 

On the Bell Business Markets team, you’ll be a vital part of making innovation happen for enterprise-scale customers. You’ll deliver advanced solutions in areas such as IoT, Mobility/5G, Cloud, Cyber Security, Voice, Collaboration & Contact Centre and Internet & Private Networks.

 

At Bell, your skills and expertise will help set us apart as we continue to be the leading provider of digital connections and next generation services to businesses and governments.

 

\r

Company Name: Bell Canada
Job location address: 1 Alexandre-Graham-Bell, Verdun, Qc.
Job status: Temporary Part Time
Number of positions: 1
Application deadline: January 15, 2025

Name and description of the hiring department:\r

The Bell Business Markets Billing Team is focusing on providing an exceptional customer experience at every touch-point for service delivery and support to our Business market customers.
The billing client representative is responsible to work the dispute files until complete resolution.

 

The representative must coordinate and work in collaboration with the various internal and external teams to ensure adequate and fast resolution of dispute files.
 

Job Duties / Accountabilities:\rResponsible for opening, treating and resolving disputes for different types of services (IS, Professional Services, Broadband, Voice, Data) Analyze billing, customer contracts to determine if errors occurredContact and assist customers with billing issues until fully resolvedResponsible for involving the various internal teams in order to determine the actions to be taken to resolve the disputeCoordinate and lead conference calls with internal and external teamsAssure that follow-ups on disputes within tight deadlinesResponsible for escalating disputes when required Document the disputes in a clear and concise mannerIdentify root causes of the errors and escalate them to Billing Manager to address them with respective teams to reduce disputes and creditsWork in collaboration with the billing manager
 Essential Qualifications / Competencies:\rBilingualism required: Maintaining professional relationships with French & English speaking stakeholders across Canada is critical to this positionExcellent ability to work in a team and in collaboration with different departmentsExcellent leadership and good ability to take decisionAbility to perform multiple tasks simultaneously with changing priorities and tight deadlinesAbility to independently resolve errors in processes and achieve efficiency gainsExcellent knowledge in billingExcellent sense of organization and analysisAttention to detailExceptional time management skillsResourcefulness, autonomy, reliability and professionalismGood judgmentEnthusiasm and positive attitudeProblems solvingAbility to adapt to changesStrong work ethic/discipline and integrityAbility to manage stress and deal with ambiguityExcellent verbal and written communication skills in French and EnglishExcellent customer service skills
  Preferred Qualifications / Competencies:\rKnowledge of different billing platform & applications (BCRIS, ARICS, NM1, NIBS, SAP, SINGLE VIEW, REVCHAIN, SAREPQ, BCT, IRDC, EOM, ON DEMAND, SMARTPATH etc.)  Good knowledge of Bell products and services for business customersWorking Conditions:\rMonday to Friday,  normal business hoursJob Profile: Remote
 

#EmployeeReferralProgram  

 

Adequate knowledge of French is required for positions in Quebec. 

 

Additional Information:

Position Type: Union

Job Status: Temporary - Part time

Job Location: Canada : Quebec : Verdun 
Work Arrangement: Remote
Application Deadline: 01/15/2025

 

For work arrangements that are ‘Hybrid’, successful candidates must be based in Canada and report to a set Bell office for a minimum of 3 days a week.  Recognizing the importance of work-life balance, Bell offers flexibility in work hours based on the business needs.

 

Please apply directly online to be considered for this role.  Applications through email will not be accepted.

 

We know that caring for our team members is at the heart of a healthy, positive and thriving workplace. As part of our team, you’ll enjoy a comprehensive compensation package that includes a competitive salary and a wide range of benefits to support the well-being of you and your family. As soon as you join us, you'll be eligible for medical, dental, vision and mental health benefits that you can tailor to your specific needs. Plus, as a Bell team member, you'll enjoy a 35% discount on our services and access exclusive offers from our partners. 

 

We value the experiences that have shaped who you are, and we know the diversity of your talent will bring even greater strength to our team. At Bell, everyone belongs and you’ll feel valued, respected and supported as you grow and reach your full potential.

 

We also want to make sure that everyone has an equal opportunity to join our team. We encourage individuals who may require accommodations during the hiring process to let us know. For a confidential inquiry, email your recruiter or recruitment@bell.ca to make arrangements. If you have questions or feedback regarding accessibility at Bell, we invite you to complete the Accessibility feedback form or visit our Accessibility page for other ways to contact us.

 

Artificial intelligence may be used to assess parts of your application. Please review our privacy policy (see Phenom for details) to learn more about how we collect, use, and disclose your personal information.

 

Created: Canada, QC, Verdun

 

Bell, one of Canada's Top 100 Employers.