As a Resourcing Manager within Professional Services, you will drive business process improvements and optimize resource allocation across multiple departments to achieve significant financial, operational, customer satisfaction, and employee satisfaction impact. You will lead by example, delivering high-impact projects and turning visionary concepts into well-scoped projects with successful outcomes. With extensive knowledge of resource allocation and a strategic mindset, you will develop and implement innovative resource management processes, conduct in-depth resource analysis, and foster cross-departmental collaboration to ensure optimal resource utilization and business performance. Your independent decision-making and advanced analytical skills will drive significant outcomes, making you a crucial player in our Professional Services business.

About the role:

In this opportunity, as Client Resource Manager you will:

Lead and optimize resource planning and allocation processes across multiple departments, ensuring accurate and timely staff assignments while maximizing efficiency and goal achievementDevelop and maintain strong collaborative relationships across various business units to anticipate and address complex staffing requirementsProvide strategic guidance to Project Managers on resource management strategies and lead issue resolution effortsConduct advanced analysis of employee utilization, workloads, and investment hours to identify trends and opportunities for improvementIndependently develop and implement strategies to mitigate resource concerns, including resource reallocation, goal adjustment, and staff augmentationSpearhead cross-departmental resource management initiatives to optimize overall business performanceCollaborate with HR and the Leadership Team to optimize and inform hiring decisions by identifying skill gaps and streamline workforce managementIdentify skill gaps and partner with the training team to design and deliver targeted upskilling initiatives, aligning training programs with business objectives to enhance resource capabilitiesDesign and deliver comprehensive operational reporting (historical and forecast), including advanced analysis and strategic recommendations for business actionLead special projects critical to Operations or business enhancements, driving innovation and process improvementProactively identify areas for improvement and implement changes to enhance operational efficiencyWork autonomously at all levels of the organization, translating complex, ambiguous, or visionary concepts into actionable recommendations for process improvementProvide feedback and make suggestions to improve resource management processes and overall business performance

About You:

You’re a fit for the role of Client Resource Manager if your background includes:

Bachelor's in Business Administration, Operations Management, or related field; MBA or certifications preferredExperience in resource planning, project management, and cross-department collaborationExceptional organizational and multitasking skillsStrong analytical skills for data interpretation and strategic insightsExpertise in resource management tools and adaptability to new systemsProficient in Microsoft Office for data analysis and reportingExcellent problem-solving and decision-making skillsStrong leadership and collaboration abilities across all organizational levels

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What's in it For You?

You will join our inclusive culture of world-class talent, where we are committed to your personal and professional growth through:

Hybrid Work Model: We’ve adopted a flexible hybrid working environment (2-3 days a week in the office depending on the role) for our office-based roles while delivering a seamless experience that is digitally and physically connected

Wellbeing: Comprehensive benefit plans; flexible and supportive benefits for work-life balance: flexible vacation, two company-wide Mental Health Days Off; work from another location for up to a total of 8 weeks in a year, 4 of those weeks can be out of the country and the remaining in the country, Headspace app subscription; retirement, savings, tuition reimbursement, and employee incentive programs; resources for mental, physical, and financial wellbeing.

Culture: Globally recognized and award-winning reputation for equality, diversity and inclusion, flexibility, work-life balance, and more.

Learning & Development: LinkedIn Learning access; internal Talent Marketplace with opportunities to work on projects cross-company; Ten Thousand Coffees Thomson Reuters café networking.

Social Impact: Ten employee-driven Business Resource Groups; two paid volunteer days annually; Environmental, Social and Governance (ESG) initiatives for local and global impact.

Purpose Driven Work: We have a superpower that we’ve never talked about with as much pride as we should – we are one of the only companies on the planet that helps its customers pursue justice, truth and transparency. Together, with the professionals and institutions we serve, we help uphold the rule of law, turn the wheels of commerce, catch bad actors, report the facts, and provide trusted, unbiased information to people all over the world.

Do you want to be part of a team helping re-invent the way knowledge professionals work? How about a team that works every day to create a more transparent, just and inclusive future? At Thomson Reuters, we’ve been doing just that for almost 160 years. Our industry-leading products and services include highly specialized information-enabled software and tools for legal, tax, accounting and compliance professionals combined with the world’s most global news services – Reuters. We help these professionals do their jobs better, creating more time for them to focus on the things that matter most: advising, advocating, negotiating, governing and informing.

We are powered by the talents of 26,000 employees across more than 70 countries, where everyone has a chance to contribute and grow professionally in flexible work environments that celebrate diversity and inclusion. At a time when objectivity, accuracy, fairness and transparency are under attack, we consider it our duty to pursue them. Sound exciting? Join us and help shape the industries that move society forward. 

Accessibility 

As a global business, we rely on diversity of culture and thought to deliver on our goals. To ensure we can do that, we seek talented, qualified employees in all our operations around the world regardless of race, color, sex/gender, including pregnancy, gender identity and expression, national origin, religion, sexual orientation, disability, age, marital status, citizen status, veteran status, or any other protected classification under applicable law. Thomson Reuters is proud to be an Equal Employment Opportunity/Affirmative Action Employer providing a drug-free workplace.

We also make reasonable accommodations for qualified individuals with disabilities and for sincerely held religious beliefs in accordance with applicable law.

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More information about Thomson Reuters can be found on https://thomsonreuters.com.