The Client Scheduling Coordinator supports the business goals of the Risk Consulting Field Team and acts as a resource for agents, customers and internal partners related to the home inspection scheduling process.   The Client Scheduling Coordinator will be responsible for the scheduling of the home assessment process for their assigned territory ensuring work meets monthly/annual production and time service goals while providing exemplary customer service. 

Job Description

As the point of contact between Chubb and the customer throughout the home assessment scheduling process, this position requires a great deal of relationship building to create strong partnerships with internal and external business partners. The Client Scheduling Coordinator is accountable for managing the home assessment scheduling process in an assigned territory and for meeting monthly/yearly production and timeliness goals. To meet these expectations, the Client Scheduling Coordinator must be results driven, able to multi-task, work independently and diligent in making a high volume of outbound contacts daily (calls/emails) to secure appointments.

The Client Scheduling Coordinator is also responsible for managing the appointment setting process in their territory to  accommodate the needs of both our customers and business partners. The Client Scheduling Coordinator is responsible for functioning as a subject matter expert on the geography of their assigned territory and will work to ensure that appointments are scheduled logically and efficiently. The Client Scheduling Coordinator will be expected to become proficient in Outlook, RiskID, mapping technology, underwriting systems, Sharepoint, MS Teams, and the Chubb Village.

This position requires a high level of confidentiality and discretion regarding the services provided to our customers. Minimal travel for meetings may be required.

Department Business Hours: 8:00AM – 8:00PM

Competencies & Skills Required

Superior customer service skillsExcellent written and verbal communicationThe ability to maintain an exceptional phone presence when dealing with complex or difficult situationsExcellent time management and organizational skillsProactive decision maker Detail oriented Ability to set priorities and manage multiple tasksProven record of being a team player with the ability to independently resolve problemsStrong negotiation skills with the ability to speak with customers and senior level business partnersStrong business acumen Forward thinking self-starterStrong analytical skills and ability to complete tasks with efficiency and accuracyStrong leadership skillsDependable with a proven track recordAccepts accountability and practices good judgmentExcellent phone skills for an outbound call environmentPersonal lines knowledge a plus