The Company  

At Utica National Insurance Group, 1,400 employees countrywide take our corporate promise to heart every day: To make people feel secure, appreciated, and respected.

Utica National Insurance Group is an "A" rated $1.5B award-winning, nationally recognized property & casualty insurance carrier.

Operating along the Eastern half of the United States, our Home Office is based in Central New York, with Regional Office locations including Buffalo, Boston, NYC, Atlanta, Dallas, Columbus, Richmond, and Chicago.

What you will do

Essential Functions:

Perform hardware and software maintenance and support, including support of Network and Telecommunications staff during LAN/WAN hardware and software changes. Repair/replace failing hardware components where possible. Schedule warranty/non-warranty repairs where necessary. Act as liaison between the service vendor and the customer to minimize disruption. Provide follow-up to insure that repairs have been completed and are made correctly. Have a strong working knowledge of company standard software. Provide software support. Act as a liaison between our customers and the various software vendors. Develop utility programs and macros to assist customers in automating routine tasks. Evaluate new versions/releases of desktop/laptop hardware and operating system software. Provide recommendations as to how new features could be used throughout the organization. Handle help calls in a timely manner. Ensure availability through use of pager. Provide remote telephone support to the regions for both hardware and software problems. Evaluate customer needs and recommend solutions. Recommend hardware and software configurations. Process purchase requisitions. Communicate with vendors. Setup new desktop and laptop hardware and software. Schedule delivery to customers to minimize disruptions/downtime. Provide basic training on use of new hardware/software. Exercise good working knowledge of Local Area Network (LAN) hardware and software. Provide intermediate level LAN basic hardware and software support. Assist customers in setting up and maintaining LAN user profiles, accounts and directories. Keep current with changes in desktop hardware and software technology. Recommend the application of new technology where appropriate. Perform other duties as assigned.

What will you need

Bachelor’s degree in computer science or telecommunications or equivalent combination of training and experience or 4 years of equivalent work experience in an IT support role

Salary Range: $62,500-$93,700

The final salary to be paid and position within the internal salary range is reflective of the employee’s work experience, their geographic location, education, certification(s), scope and responsibilities in the role, and additional qualifications.

Benefits:                                

We believe strongly that talented people are core to our success and are attracted to companies that provide competitive pay, comprehensive benefits packages, career advancement and challenging work opportunities. We offer a Comprehensive Benefits Plan for full time employees that include the following: 

Medical and Prescription Drug Benefit Dental Benefit Vision Benefit Life Insurance and Disability Benefits  401(k) Profit Sharing and Investment Plan (Includes annual Company financial contribution and discretionary Profit Sharing contribution based upon annual company financial results) Health Savings Account (HSA)  Flexible Spending Accounts  Tuition Assistance, Training, and Professional Designations Company-Paid Family Leave Adoption/Surrogacy Assistance Benefit Voluntary Benefits - Group Accident Insurance, Hospital Indemnity, Critical Illness, Legal, ID Theft Protection, Pet Insurance Student Loan Refinancing Services Care.com Membership with Back-up Care, Senior Solutions Business Travel Accident Insurance Matching Gifts program Paid Volunteer Day Employee Referral Award Program Wellness programs

Additional Information: 

This position is a full time salaried, exempt (non overtime eligible) position. 

Utica National is an Equal Opportunity Employer.

Apply now and find out what it’s like to be a part of an amazing team, thrive in an exciting environment and work for a company you can be proud of. Once you complete your application, you can monitor your status in the hiring process by logging into your profile. A representative from our Talent Acquisition team will be in touch regarding any change in your candidacy.  

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