Great opportunity to join us as a Client Service Account manager and support our Treasury Services Clients.

As a Client Service Account Manager within our EMEA Payments Client Service team, you will be maintaining and enhancing best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities. Fluent German & English language skills required for this role.

Job responsibilities

Develop, maintain and broaden partnerships with ClientsUnderstand Clients’ business to predict their needs and provide appropriate solutionsAssist in developing and executing strategic Client plansPromote use of self-service tools to reduce number of Client enquiriesAnalyse payment and associated activities in order to identify efficiencies and cross sell opportunitiesRecord all Client interactions (e.g. calls, meetings, issues, proactive communications)Travel is a requirement

Required qualifications, capabilities, and skills

Excellent German & English verbal and written communication skillsAbility to work effectively under pressure whilst maintaining a professional mannerDual ability to work effectively as both a team player and aloneDemonstration of cultural sensitivity and awarenessStrong organisational skillsAbility to develop and mobilise internal networks and resourcesAbility to effectively use and manage multiple systems

Preferred qualifications, capabilities, and skills

Client service and portfolio management experienceKnowledge and understanding of Treasury Services products, processes and risk policies nice to have