Are you experienced in client service and have a can-do attitude? Then you found the right position for you! 

As a Client Service Account Manager (Associate) within J.P. Morgan Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

Job responsibilities

Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutions Becomes the Clients’ trusted adviser Assists in developing and executing strategic Client plans Promotes use of self-service tools to reduce number of Client enquiries Analyses payment and associated activities in order to identify efficiencies and cross sell opportunities Promotes sharing of experience and best practice across the Service team Participates in and support TS initiatives Identifies opportunities for product development and enhancement Develops internal partnerships (e.g. Sales, Operations, Product, WSS) Identifies and escalate potential risk associated with Client activities Records all Client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

Excellent verbal and written communication skills (English and German) Ability to work effectively under pressure whilst maintaining a professional manner Dual-ability to work effectively as both a team player and alone Demonstration of cultural sensitivity and awareness Proven negotiation skills Strong organisational skills; ability to manage multiple priorities whilst meeting deadlines Ability to develop and mobilise internal networks and resources Ability to effectively use and manage multiple systems Client service and portfolio management experience

Preferred qualifications, capabilities, and skills

Knowledge and understanding of Treasury Services products, processes and risk policies nice to have