Job description

Are you experienced in client service and have a can-do attitude? Then you found the right position for you! 

As a Client Service Account Manager - Associate - English & Italian within J.P. Morgan Wholesale Payments team, you will maintain and enhance best in class Client Service to a designated portfolio of top tier Treasury Services Clients, promoting 100% Client satisfaction by interacting with the Client on service & operating issues and opportunities.

 

Job responsibilities

Develops, maintains and broadens partnerships with Clients; understands Clients’ business to predict their needs and provide appropriate solutionsBecomes the Clients’ trusted adviserAssists in developing and executing strategic Client plansPromotes use of self-service tools to reduce number of Client enquiriesAnalyses payment and associated activities in order to identify efficiencies and cross sell opportunitiesPromotes sharing of experience and best practice across the Service teamParticipates in and support TS initiativesIdentifies opportunities for product development and enhancementDevelops internal partnerships (e.g. Sales, Operations, Product, Technology)Identifies and escalate potential risk associated with Client activitiesRecords all Client interactions (e.g. calls, meetings, issues, proactive communications)

 

Required qualifications, capabilities, and skills

Excellent verbal and written communication skills – English & ItalianAbility to work effectively under pressure whilst maintaining a professional mannerDual-ability to work effectively as both a team player and aloneDemonstration of cultural sensitivity and awarenessProven negotiation skillsStrong organisational skills; ability to manage multiple priorities whilst meeting deadlinesAbility to develop and mobilise internal networks and resourcesAbility to effectively use and manage multiple systemsClient service and portfolio management experience

 

Preferred qualifications, capabilities, and skills

Knowledge and understanding of Payments products, processes and risk policies nice to have