Leverage your problem-solving skills to thrive in a fast-paced environment and drive customer-centric strategies.

 

As a Client Service Account Manager in Healthcare Payments, you play a crucial role within a team that directly influences revenue retention and growth. Your responsibilities include managing and fostering relationships with healthcare provider accounts in the Healthcare Payment sector.

 

Job responsibilities

 

Manage midmarket clients with $100M to $2B in top line revenue, ensuring the health and satisfaction of customer relationships.Serve as the main contact for clients, facilitating strategic and operational business activities.Develop strong relationships with client leads and executives/C-suite.Support revenue growth through business reviews, strategic account plans, and solution demonstrations.Prepare and process customer orders and contracts to expand services or deliver new hardware. Demonstrate a thorough understanding of InstaMed solutions and ensure successful utilization and drive adoption of those solutions across the territory.Partner with JP Morgan bankers and treasury management officers to manage customer relationships and identify joint sales opportunities.Conduct outreach to communicate changes or new offerings that impact customer relationships. Identify potential risks to customer retention and serve as the escalation point for issue resolution. Maintain accurate customer account information, opportunity pipeline data, and documentation of activities.Be willing to travel nationwide up to 20% of the time

 

Required qualifications, capabilities, and skills:

 

5 + years of proven success in a revenue-generating role5 + years of experience within healthcare, health-tech, and merchant servicesExcellent people skills and ability to build relationships with customers.Sound judgment in setting customer expectations and managing sensitive customer situations.Excellent organizational skills in daily task management and follow-ups.

 

Preferred qualifications, capabilities, and skills:

 

Healthcare Revenue Cycle, Financial Services, Banking & Treasury Experience.Bachelor’s degree or higher