Are you experienced in client service and have a can-do attitude? Then you found the right position for you!  

As a Client Service Account Manager - Spanish speaker in the J.P.Morgan Payments team, you will maintain and enhance best-in-class client service for a designated portfolio of top-tier Treasury Services clients. You will promote 100% client satisfaction by interacting with clients on service and operational issues, using both English and Spanish.

Job responsibilities

Develops, maintains and broadens partnerships with clients by understanding their business to anticipate their needs and provide appropriate solutionsBecomes the clients’ trusted adviserAssists in developing and executing strategic client plansPromotes use of self-service tools to reduce number of client enquiriesAnalyses payment and associated activities in order to identify efficiencies and cross sell opportunitiesPromotes sharing of experience and best practice across the service teamParticipates in and support Payments initiativesIdentifies opportunities for product development and enhancementDevelops internal partnerships (e.g. Sales, Operations, Product, Wholesale Securities Services)Identifies and escalate potential risk associated with client activitiesRecords all client interactions (e.g. calls, meetings, issues, proactive communications)

Required qualifications, capabilities, and skills

Excellent verbal and written communication skills in English and Spanish Ability to work effectively under pressure whilst maintaining a professional mannerDual-ability to work effectively as both a team player and aloneDemonstration of cultural sensitivity and awarenessProven negotiation skillsStrong organizational skillsAbility to manage multiple priorities whilst meeting deadlinesAbility to develop and mobilize internal networks and resourcesAbility to effectively use and manage multiple systemsClient service and portfolio management experience

Preferred qualifications, capabilities, and skills

Knowledge and understanding of Treasury Services products, processes and risk policies nice to have