Company Overview Sepire is a marketing services and communications distribution company specializing in complex, compliance driven solutions for its' clientele.  We are a technology forward company focused on delivering automation solutions in a highly secure environment.  Our multi-channel communications services include contact management, printing, mailing, fulfillment, and electronic delivery. Job Summary The Client Service Advocate reports to the Client Experience team.  This is a critical role in the organization.  This role works directly with the client managing daily program work and ad hoc special projects and jobs for omni-channel communications delivery.  This role will coordinate with all departments and stakeholders to deliver a delightful client experience.  This role requires project management experience, excellent communication skills, and the ability to excel in a rapidly changing environment. Responsibilities and Duties + Understand all developed technology solutions with an end-to-end perspective starting with client needs all the way through to manufacturing and fulfillment of our products and services. + Understand and anticipate client needs for communications delivery for mailing, fulfillment, and electronic delivery + Perform job duties in a secure manner adhering to company security and operational polices + Work with other team members to develop standardized checklists for recurring tasks and implementations to further streamline the process. + Communicate with internal and external resources regarding project status and represent the company with professionalism and diligence. + Predict and manage scheduling conflicts for jobs and programs and + Approach challenges as they arise within the life of a project and suggest and execute creative solutions + Create job tickets and documentation, update job status, and maintain job and program information in compliance with company policies and certifications for SOC2, FSC, etc + Understand and communicate client service level expectations to internal teams to ensure timely and quality delivery Qualifications and Skills + 2 to 5 years applicable experience in a client facing role in a print manufacturing environment preferred + Familiarity with mailing and shipping standards + Excellent project management experience + Capable of working effectively with teams of varying sizes + Bachelors degree in relevant field, or equivalent combination of education, certification, and work experience + Experience in the marketing services technology or e-delivery preferred + Some variable data experience preferred + This position is in office, not hybrid or remote .Benefits and Perks + Health insurance + Vacation + Paid holidays + Birthday PTO + 401k + Convenient to public transportation and interstate access Access Control Level 2 This employer participates in E-Verify. Click here (https://e-verify.uscis.gov/web/media/resourcesContents/E-Verify\_Participation\_Poster\_ES.pdf) for more information. Powered by JazzHR