Access Support team services clients and acts as a liaison with internal operational groups to ensure client transactional inquiries are serviced timely and seamlessly. 

As a Client Service Analyst within the APAC Access Support team, you will be responsible for the full client experience with respect to the use and support of treasury web products, including JPMorgan ACCESS, in a Technical Support Help Desk role. You will resolve customer issues and queries in a way that reflects and expresses excellent customer service

Job responsibilities:

Provide telephone hotline and email support to both internal and external JP Morgan customers.Deliver high-quality assistance with a focus on Payments products and technical applications.Coordinate with support functions and other business units to ensure timely and satisfactory responses to customer inquiries.Conduct webinars and remote client support sessions on the JPMorgan Access platform.Assist in meeting departmental Key Performance Indicators (KPIs) and Service Level Agreements (SLAs) through phone and non-phone support.Facilitate the transition of new hires to the production floor.Demonstrate discipline, commitment, and high performance standards by continuously enhancing knowledge and skills to effectively represent the bank.Participate in ad-hoc initiatives aimed at improving quality, creating efficiencies, or enhancing the client experience.Identify, recommend, and implement opportunities for process improvements.

Required qualifications, capabilities, and skills:

Strong verbal and written communication skills in English and Mandarin/Cantonese.Business-level proficiency in Mandarin/Cantonese is essential, alongside fluent English.Minimum of 2 years of experience in customer service, product support, or technical support within a call center environment.Proficiency in Windows LAN/PC environments and systems.Familiarity with web-based and browser-based applications and technologies.Strong analytical and problem-solving abilities.Ability to prioritize tasks, manage multiple responsibilities, and work effectively under pressure in a team setting.Proficient in various desktop and internet-based applications.Self-motivated and capable of working with minimal supervision.Willingness to adjust work schedule to support the APAC shift.