Seize the opportunity to be a Client Service Analyst in Corporate and Investment Banking, now!

As a Client Service Analyst within JP Morgan Treasury Services, you will be responsible for servicing both internal and external clients across all lines of business. This will involve communication through phone and email, managing depository and all treasury products and services, and providing support to Solution Center agents with first level escalation. Our team moves, concentrates, and invests client money, and provides trade finance and logistics solutions. Our products include payments, collections, trade finance, investments and information services that help companies manage working capital and liquidity. We are seeking Client Service Officers who are committed to delivering quality services to our clients by proficiently and professionally handling day-to-day client inquiries via phone and email.

Job Responsibilities: 

Provide telephone hotline support and/or email enquiry support to internal and external JP Morgan customers  Be responsible for the full client experience with respect to the use and support of treasury web products, including JPMorgan ACCESS, in a Technical Support Help Desk role Maintain high level of proficiency in TS products and technical applications Resolve customer issues and queries in a way that reflects and expresses excellent customer service Liaise with support functions and other business units to ensure the customer receives satisfactory responses in a timely manner  Provide webinar/remote client support on JPMorgan Access platform Provide support as needed to production (phone and/or non-phone) to ensure departmental Key Performance Indicators and SLAs are met as set forth; assist with the transition of new hires to the production floor Demonstrates discipline, commitment, and high standards of perform­ance by enhancing knowledge and skills to positively represent bank Work on ad-hoc initiatives to improve quality create efficiency or improve client experience Identify, recommend, and implement process improvement opportunities

 

Required qualifications, capabilities, and skills:

Proficient in various desktop and internet-based applications Strong verbal and written communication skills – English and Mandarin. Alongside fluent English, Business level Mandarin language skills are required as the job holder will frequently interact with Asia Pacific and onshore mainland Chinese clients.  2 years or more customer service/product support/technical support experience in a call center environment Technical proficiency in Windows LAN/PC environments and systems, and in web-and-browser based applications and technologies Strong analytical and problem-solving skills Flexibility to support adjustments to work schedule within the APAC shift Ability to prioritize, handle multiple tasks and work under pressure in a team environment A self-starter who does not require close supervision