JPMorgan Securities LLC offers security brokerage services providing investment products & services for institutional investors. JPMorgan’s North American Cash Equities Client Services is the primary point of contact for Institutional Asset Managers & Hedge Funds who execute trades with any of JPMorgan’s global equity trading desks. 

As a Client Service Analyst in Cash Equities, you will be part of a team that is responsible for monitoring the successful transmission of client trades from trade booking to settlement. The role requires you to interact daily interaction with Sales Traders, Clients, Service Providers and Operations Staff in order to maintain and improve client relationships and streamline processes.
 

Job responsibilities 

Build strong relationships with our clients by delivering an industry leading client experienceShare industry knowledge for the purpose of improving mutual efficienciesMonitor and manage daily control reports to identify and resolve exchange and client side breaksLeverage analytics tool to identify & resolve outstanding risk while using an understanding of global markets, associated settlement risks and nuancesMonitor & resolve trade discrepancies and position break reports with corresponding internal/external parties. Perform root cause analysis to prevent future discrepancies and improve straight through processing “Straight through processing” Trade Processing capabilitiesOwn fails management including break resolution and trade repairLearn the equity trade lifecycle along with a solid understanding of the various applications involved

 

Required qualifications, capabilities, and skills 

3+ years Middle Office ExperienceAble to build and maintain positive client relationshipsStrong analytical, technical & problem solving skillsEffective, adaptable, & professional communication / interpersonal skillsStrong attention to detail, quality & accuracyAble to thrive in a high pressure, high volume, deadline driven environmentOpen & receptive to feedback / coaching

 

Preferred qualifications, capabilities and skills

Knowledge of securities industry and back office operations (e.g. maturities, equities, fixed income, custody services,etc.)Proactive in identifying areas of opportunity for improvementAbility to analyze a process and recommend ways to improve quality, control and efficiencyEducated to a Degree Level