We’re building a relationship-oriented bank for the modern world. We need talented, passionate professionals who are dedicated to doing what’s right for our clients.

At CIBC, we embrace your strengths and your ambitions, so you are empowered at work. Our team members have what they need to make a meaningful impact and are truly valued for who they are and what they contribute.

To learn more about CIBC, please visit CIBC.com

What you'll be doing

As a Client Service Associate, you will provide day-to-day administrative support for a variety of high-net-worth client accounts (revocable and irrevocable trusts, investment management accounts, IRAs, foundations) and act as a trusted partner to the Client Service Manager(s) by serving as their primary point of contact for client servicing needs.

How you'll succeed

Demonstrate a passionate commitment to serve clients in the accurate and highly productive completion of account administrative duties. Responsibilities include but are not limited to the following:

Assist clients with CIBC Private Wealth Investor Dashboard

Input all cash processing functions

Manage all aspects of gifting (cash, in-kind, gift letters, Crummey letters)

Execute ad hoc bill-paying and set up of recurring payments

Assist in preparing and presenting discretionary distribution requests on behalf of trust beneficiaries

Manage clients’ quarterly tax payments and annual IRA contributions/RMDs

Research and resolve overdraft situations

Update pricing on alternative and miscellaneous assets

Coordinate asset transfers and manage cost basis updates on securities

Prepare new account packets and open new accounts & portfolios

Complete first review of administrative reviews

Review fee collections and resolve collection issues

Maintain active and organized electronic and hard account files

Assist in preparing, reviewing and publishing client reports and presentation materials

Provide administrative support (answer telephones, prepare correspondence, maintain files, maintain mailing lists)

Act as back-up for Client Service Managers and other Client Service Associates

Master the following systems: SEI’s SWP, ORS, Revport, PostEdge

Proactively anticipate and address client needs. Promptly research and bring about resolution of all client issues.

Provide integral support for client service teams and special projects

Achieve and sustain a balanced approach to managing risk by ensuring compliance controls and processes (regulatory, compliance, fiduciary) are integrated into day to day activities

Contribute to a strong organizational culture through positive, collaborative behaviors resulting in client and employee engagement

Pursue continuous improvement and be a problem solver by anticipating obstacles, developing plans to overcome and looking for ways to improve

Who you are

You have a Bachelor’s degree and/or 2-3 years’ experience in trust and/or investments.

You put our clients first. You engage with purpose to find the right solutions. You go the extra mile because it’s the right thing to do.

You know that details matter. You notice things that others don’t. Your critical thinking skills help to inform your decision-making.

You’re passionate about people. You find meaning in relationships and surround yourself with a diverse network of partners. You connect with others through respect and authenticity.

You love to learn. You’re passionate about growing your knowledge. You have a strong sense of curiosity.

You’re proficient in Microsoft Word, Outlook, Excel, PowerPoint, and Adobe Acrobat.

At CIBC, we offer a competitive total rewards package.  This role has an expected salary range of $60,000 - $70,000 for the New York, NY market based on experience, qualifications, and location of the position.  The successful candidate may be eligible to participate in the relevant business unit’s incentive compensation plan, which also may include a discretionary bonus component. CIBC offers a full range of benefits and programs to meet our employee’s needs; including Medical, Dental, Vision, Health Savings Account, Life Insurance, Disability, and Other Insurance Plans, Paid Time Off (including Sick Leave, Parental Leave, and Vacation), Holidays,  and 401(k), in addition to other special perks reserved for our team members.   

Candidates hired to work in other locations will be subject to the pay range associated with that location. Additional total compensation and benefits details will be provided during the hiring process.

California residents — your privacy rights regarding your actual or prospective employment

What CIBC Offers

At CIBC, your goals are a priority. We start with your strengths and ambitions as an employee and strive to create opportunities to tap into your potential. We aspire to give you a career, rather than just a paycheck.

We work to recognize you in meaningful, personalized ways including a competitive salary, incentive pay, banking benefits, a benefits program*, a vacation offering, wellbeing support, and MomentMakers, our social, points-based recognition program.

Our spaces and technological toolkit will make it simple to bring together great minds to create innovative solutions that make a difference for our clients.

We cultivate a culture where you can express your ambition through initiatives like Purpose Day; a paid day off dedicated for you to use to invest in your growth and development.

*Subject to plan and program terms and conditions

What you need to know

CIBC is committed to creating an inclusive environment where all team members and clients feel like they belong. We seek applicants with a wide range of abilities and we provide an accessible candidate experience. If you need accommodation, please contact Mailbox.careers-carrieres@cibc.com

You need to be legally eligible to work at the location(s) specified above and, where applicable, must have a valid work or study permit.

We may ask you to complete an attribute-based assessment and other skills tests (such as simulation, coding, MS Office). Our goal for the application process is to get to know more about you, all that you have to offer, and give you the opportunity to learn more about us.

Job Location

NY-300 Madison Ave., 7th Floor

Employment Type

Regular

Weekly Hours

40

Skills

Client Issue Resolution, Client Reporting, Client Service, Critical Thinking, Customer Accounts, Customer Experience (CX), Decision Making, Digital Literacy, File Maintenance, Financial Products, High Net Worth Individuals, Individual Retirement Accounts (IRAs), Insurance, Interpersonal Communication, Investment Management, Investments, Life Insurance, Microsoft Outlook, Office Administration, Organizing, Payment Handling, People Management, Planning Ability, Standards Compliance, Transaction Services