Overview:

The Client Service team is the backbone of Guidepoint’s success. The team is responsible for efficiently delivering Guidepoint’s services to our clients around the world. We work to understand each client’s unique business questions and help them gain critical insights to stay informed and make better business decisions. As an Associate on the Client Service team you will focus on making the right connections between our clients and Advisors across numerous industries.

Your role will focus on researching industries relevant to client project requests and recruiting elite subject matter experts into our network to ensure the right connection is made. After you master these core skills of recruiting and connecting Advisors with clients, you will gain additional exposure to more complex project and client relationship management as you grow your career here and move into Research Manager and Project Manager roles.

Come work with us to deliver the best service in the industry and help our clients make some of the most important business decisions in today’s economy.

WHAT YOU’LL DO:

Research, identify, and recruit appropriate Industry Experts for customized client requests in the sector space Qualify by screening and creating bio profiles of prospective industry experts for client review Build and maintain relationships with Industry Experts in our Network of Advisors Arrange phone consultations and meetings between industry Advisors and clients Identify market trends (sectors covered - TMT, Healthcare, Financial Services, Energy & Industrials, Business Services, Consumer Goods & Services)

WHAT YOU HAVE:

Bachelor’s degree or higher with strong academic record is required 0 to 3 years of work experience in total Excellent communication and interaction skills, including demonstrated written and verbal abilities in both English and Mandarin Proactive, result-driven, initiative and ability to go the extra mile Able to deliver excellent service to clients and surpass their expectations within tight timelines Demonstrated ability to work in a team atmosphere but also independently Desire to learn about the business and to work in a fast-paced entrepreneurial environment

WHAT WE OFFER:

Shanghai CBD location Entrepreneurial environment, autonomy and fast decisions Ambitious and driven people Competitive salary depending on experience. 

ABOUT GUIDEPOINT:

Guidepoint is a leading research enablement platform designed to advance understanding and empower our clients’ decision-making process. Powered by innovative technology, real-time data, and hard-to-source expertise, we help our clients to turn answers into action.

Backed by a network of nearly 1.5 million experts and Guidepoint’s 1,300 employees worldwide, we inform leading organizations’ research by delivering on-demand intelligence and research on request. With Guidepoint, companies and investors can better navigate the abundance of information available today, making it both more useful and more powerful.

At Guidepoint, our success relies on the diversity of our employees, advisors, and client base, which allows us to create connections that offer a wealth of perspectives. We are committed to upholding policies that contribute to an equitable and welcoming environment for our community, regardless of background, identity, or experience.