Be a trusted advisor to our Commercial Bank clients.  Manage multiple relationships with our clients to help provide support for any issues that may arise with the use of our complex treasury and cash management products and services.

As a Client Service Associate within the Commercial Bank, you will resolve client requests while working in partnership with Service Operations, Sales partners, and Bankers located in the United States and across the globe.

Client Service Associates are a trusted member of the client’s team and deeply connected to deliver the growth and success, for multiple portfolios, interact with Owners, Chief Executive Officers, Presidents, Chief Financial Officers, Treasurers and other high level client contacts to help research and resolve issues for our Commercial Bank clients.  Communicate through Zoom, email and phone to build strong relationships and provide a level of service that JP Morgan Chase customers have learned to expect. 

Job Responsibilities

Complete client requests autonomously by delivering solutions and upholding JP Morgan Chase standards and operating principles  Contribute to the success in building long term client relationships  Proactively work to determine service improvements and solicit client input and feedback to drive client satisfaction Proactively discuss client trends/issues with internal partners to further customize solutions for clients  Actively participate in deal team meetings as needed when new products and services are added to clients  Influence internal partners to recommend products and services based on knowledge of client behaviors  Learn and understand existing and upcoming technologies to support client consultation and requests  Identify opportunities for use of digital tools to offer self-service solutions with a high degree of success  Solicit feedback on product and service offerings in an effort to continuously adapt to the ever-changing commercial banking landscape

Required qualifications, capabilities and skills

Data Analytics & Change Management experience Ability to influence others without direct supervision Ability to provide quantifiable management reporting & present findings  Project Management & Execution  Excellent verbal, written, interpersonal, presentation, negotiating and organizational skills Strategic thinking with the ability to adapt to change Demonstrated team building skills and ability to work in a team environment  Minimum 3 years of client facing work experience

Preferred Qualifications, capabilities and skills

Comprehensive knowledge of Treasury Services and/or Custom Card products  Bachelor of Science or Business Administration Degree  Passion for learning new operating models, technologies, and industry trends Google G suites / Microsoft Office adept