Elevate your career with JPMorgan Chase, a top financial firm, valuing innovation, creativity, and excellence.

As a Client Service Manager within the Commercial and Investment Bank, you will typically report to a Client Service Director. You will be responsible for the overall success of the Client Service Team within a segment or market. You will serve as the Client Service Manager for a Client Service Team with responsibility for: CSP Human Resource coordination (including performance management, career planning, development, training and performance issues), Operational Controls, Compliance Adherence and Staff Readiness Communication for your market. You will also provide market service management to ensure the client service staff promotes quality servicing to customers, including problem resolution on very complex and non-routine client impacting issues. You will advise management on all service and administrative matters.

Job responsibilities: 

Lead regular market meetings to update staff on operations development, product enhancements, system improvements or problemsMonitor client reports and investigating changes in revenue, product usage, and outstanding loan issuesAssure compliance with all Chase auditing policies and proceduresProvide input into financial budget for Client Service Team and support plan achievementSupport national strategic implementation plans as a member of the Client Service Leadership TeamParticipate in national project teams representing Client ServiceProvide a collaborative, communicative and productive environment for all Client Service ProfessionalsWork with line of businesses (LOB) partners and Market Staff to enhance the resolution of client issues through appropriate channelsCollaborate with market management and HR to ensure personnel policies are adhered to, participate in personnel decisions involving employees, including performance appraisals, promotions, salary actions recommendations and terminationsPerform other special duties or assignments as requested or required

Required qualifications, capabilities and skills:

BA degree or a minimum of 8 years in customer service, operations, sales or management experience, Strong interpersonal skills with proven supervisory abilitiesExtensive knowledge of deposit, treasury and credit products, payment services, regulations, and related proceduresThorough knowledge of financial exposure and operational risk associated with bank products and servicesEffective problem solving, oral and written communication skillsAbility to exercise sound judgment and make effective decisionsAbility to prioritize, handle multiple tasks and work under pressure in a team environmentA self-starter who does not require close supervision

Preferred qualifications, capabilities and skills:

Experience within the Commercial Banking or in Treasury Services