About the Role: Grade Level (for internal use): 10 The Role: Client Service Manager Summary: This role delivers support to internal and external users of the S&P Commodity Insights energy products. The role combines training, customer care and renewals support. As a member of the Client Service Team, this colleague will work directly with both oil and gas, and hydrogen, solar, wind, batteries and carbon sequestration datasets to assist clients understand the energy transition and associated risks and opportunities. Responsibilities: Promote and advance S&P Commodity Insights energy products to our customers and internally amongst colleagues operating in China. Provide support through workflow-based presentations and mentoring. Source, create and own localized demonstrations. Understand the needs, workflows and challenges of customers in China. Provide feedback to the sales and product teams on issues related to marketing and external messaging. Represent S&P Commodity Insights solutions at regional events. Monitor the competitor landscape in China, providing feedback to the operations team. Create a positive image of S&P Commodity Insights Energy products through interaction with customers and team members. Specific Job Duties: Become an expert user of Commodity Insights energy content platforms. Provide demos to customers, prospects, user groups and at industry events, deliver webinars as required and develop supporting workflow documents when needed. Respond to client questions in a timely manner to provide customer delight in situations of one-on-one client needs. Update users about content breadth, product enhancements and new developments on a regular basis. Work collaboratively with members of the Beijing Sales team. What We’re Looking For: Basic Required Qualifications: Degree in Geoscience, Engineering, Economics or related discipline and 3 years relevant experience. Strong analytical skills and a high level of proficiency with MS applications. Familiarity with the Chinese market and with customer challenges. Ability to work as an integral part of a diverse and geographically dispersed team. Willingness to travel and attend conferences, as needed. First class presentation and software demonstration skills. Excellent Oral and written communication skills. Excellent organizational, time and project management skills. Ability to handle multiple projects and priorities in a professional and timely manner. Self-starter with proactive approach to resolving problems and issues. Highly articulate with a very good command of Chinese and English essential. Fluency in a third language is an advantage. This position will operate under normal office conditions and will include moderate phone use and moderate to heavy computer use. up to 20% mainly in China possibly with occasional trips to other countries in Asia-Pacific, as required. About S&P Global Commodity Insights At S&P Global Commodity Insights, our complete view of global energy and commodities markets enables our customers to make decisions with conviction and create long-term, sustainable value. We’re a trusted connector that brings together thought leaders, market participants, governments, and regulators to co-create solutions that lead to progress. Vital to navigating Energy Transition, S&P Global Commodity Insights’ coverage includes oil and gas, power, chemicals, metals, agriculture and shipping. S&P Global Commodity Insights is a division of S&P Global (NYSE: SPGI). S&P Global is the world’s foremost provider of credit ratings, benchmarks, analytics and workflow solutions in the global capital, commodity and automotive markets. With every one of our offerings, we help many of the world’s leading organizations navigate the economic landscape so they can plan for tomorrow, today. For more information, visit http://www.spglobal.com/commodity-insights. What’s In It For You? Our Purpose: Progress is not a self-starter. It requires a catalyst to be set in motion. Information, imagination, people, technology–the right combination can unlock possibility and change the world. Our world is in transition and getting more complex by the day. We push past expected observations and seek out new levels of understanding so that we can help companies, governments and individuals make an impact on tomorrow. At S&P Global we transform data into Essential Intelligence®, pinpointing risks and opening possibilities. We Accelerate Progress. Our People: We're more than 35,000 strong worldwide—so we're able to understand nuances while having a broad perspective. Our team is driven by curiosity and a shared belief that Essential Intelligence can help build a more prosperous future for us all. From finding new ways to measure sustainability to analyzing energy transition across the supply chain to building workflow solutions that make it easy to tap into insight and apply it. We are changing the way people see things and empowering them to make an impact on the world we live in. We’re committed to a more equitable future and to helping our customers find new, sustainable ways of doing business. We’re constantly seeking new solutions that have progress in mind. Join us and help create the critical insights that truly make a difference. Our Values: Integrity, Discovery, Partnership At S&P Global, we focus on Powering Global Markets. Throughout our history, the world's leading organizations have relied on us for the Essential Intelligence they need to make confident decisions about the road ahead. We start with a foundation of integrity in all we do, bring a spirit of discovery to our work, and collaborate in close partnership with each other and our customers to achieve shared goals. Benefits: We take care of you, so you can take care of business. We care about our people. That’s why we provide everything you—and your career—need to thrive at S&P Global. Our benefits include: Health & Wellness: Health care coverage designed for the mind and body. Flexible Downtime: Generous time off helps keep you energized for your time on. Continuous Learning: Access a wealth of resources to grow your career and learn valuable new skills. Invest in Your Future: Secure your financial future through competitive pay, retirement planning, a continuing education program with a company-matched student loan contribution, and financial wellness programs. Family Friendly Perks: It’s not just about you. S&P Global has perks for your partners and little ones, too, with some best-in class benefits for families. Beyond the Basics: From retail discounts to referral incentive awards—small perks can make a big difference. For more information on benefits by country visit: https://spgbenefits.com/benefit-summaries Diversity, Equity, and Inclusion at S&P Global: At S&P Global, we believe diversity fuels creative insights, equity unlocks opportunity, and inclusion drives growth and innovation – Powering Global Markets. Our commitment centers on our global workforce, ensuring that our people are empowered to bring their whole selves to work. It doesn’t stop there, we strive to better reflect and serve the communities in which we live and work, and advocate for greater opportunity for all. ----------------------------------------------------------- Equal Opportunity Employer S&P Global is an equal opportunity employer and all qualified candidates will receive consideration for employment without regard to race/ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, marital status, military veteran status, unemployment status, or any other status protected by law. Only electronic job submissions will be considered for employment. If you need an accommodation during the application process due to a disability, please send an email to: EEO.Compliance@spglobal.com and your request will be forwarded to the appropriate person.  US Candidates Only: The EEO is the Law Poster http://www.dol.gov/ofccp/regs/compliance/posters/pdf/eeopost.pdf describes discrimination protections under federal law. Pay Transparency Nondiscrimination Provision - https://www.dol.gov/sites/dolgov/files/ofccp/pdf/pay-transp_%20English_formattedESQA508c.pdf ----------------------------------------------------------- 10 - Officials or Managers (EEO-2 Job Categories-United States of America), SLSGRP103.1 - Middle Management Tier I (EEO Job Group) Job ID: 307328 Posted On: 2024-10-25 Location: Beijing, China