Client Service Manager
USI Insurance Services
General Description: Responsible for administrating a combination of 401(k), profit sharing, money purchase pension, ESOPs and 403(b) deferred compensation plans, and maintaining a proactive relationship with the client.
Responsibilities:
Maintain an extensive knowledge of pension laws and regulations. Act as an advisor to clients by communicating on all administrative issues, keeping clients informed of recent industry trends, conducting employer meetings and delivering quarterly reports. Consult with clients regarding plan needs, plan changes and amendments, makes recommendations for plan changes when needed, explains testing requirements and makes recommendations to help plans pass compliance tests. Prepare IRS forms 5500, 5330, 5310; responsible for meeting IRS and administrative deadlines. File quarterly valuation work papers, 5500 and audit work papers, and plan document related materials Perform coverage and nondiscrimination tests and compute contribution limits. Complete annual plan financials for both daily valued and balance forward plans. Prepare audit packages and work with CPAs during annual tax form audits for larger plans. Work on compliance issues relating to mergers & acquisitions, controlled groups, and full or partial plan terminations. Work with producers on all new and takeover plans including preliminary audit of existing documents for prospective clients. Identify and advise on potential problems. Work with compliance team on document requirements with client and legal advisor for plans with outside-drafted documents. Maintain 30-45 client relationships in a proactive manner; responsible for groups of plans ranging from very few to 2,000 participants. Handle all client telephone calls, email questions and correspondence with the service deliverables timeframes. Understand and review daily valuation reports and quarterly participant statements. Process balance forward valuations including reconciliation of assets, allocation of contributions, investment earnings, calculation of contributions and reallocation of forfeitures. Review participant loans and distributions. Review sample submissions of Domestic Relationship Orders to determine if will meet qualification requirements and operational feasibility, and assist clients with completing the QDRO procedures. Understand other plan issues such as minimum required distributions, joint and survivor requirements, compensation, benefits and contribution limits, and social security integration Manage compliance of plan related forms and maintain plan specific information in department database. Create quarterly invoices and follow-up on aging invoices.Knowledge, Skills and Abilities:
4 -5 years of experience as a Defined Contribution Administrator. College degree in math, accounting, computers or other business related field. Knowledge of pension laws and IRS regulations. High level of computer literacy including working knowledge of Windows, Excel, Word for Windows and databases. Professional designation such as APA, QPA, QKA, or CEBS preferred. Working knowledge of daily and balance forward valuations and good understanding of plan documents and implications of plan provisions. Experience with Relius document software. Professional designation such as CEBS, CPC or APA preferred. Very strong time management skills, keeps manager informed of problems. Ability to meet production deadlines, attention to detail and ability to self- check work. Excellent research and problems solving skills. Exceptional organizational skills.
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