Some careers grow faster than others.

If you’re looking for a career that will give you plenty of opportunities to develop, join HSBC and your future will be rich with potential. Whether you want a career that could take you to the top, or simply take you in an exciting new direction, HSBC offers opportunities, support and rewards that will take you further.

Securities Services provides robust and reliable solutions that enhance performance and mitigate risk, today and in the future. Working with institutional investors, banks, insurance companies, governments and multinational corporations, Securities Services offers a range of fund administration, global custody, sub-custody and clearing, and corporate trust and loan agency services.

We are currently seeking a high calibre professional to join our team as a Client Service Manager.

Principal Responsibilities

Ensure services agreed are provided to the client within the Operating MemorandumEnsure that client enquiries are responded to in a polite and timely manner and monitor completeness and accuracy to drive service improvementCo-ordinate the negotiation and business agreement of new/bespoke client service requestsEnsure client reporting and management information is delivered as agreed with the clientWork in close co-ordination with internal stakeholders to ensure smooth service management and proactive management of client issues and requirementsEnsure full understanding of clients and their operating modelEnsure full understanding of client’s needs and requirements and develop a suitable service plan to selected clients baseUnderstand the external regulatory environment and compliance issuesReviewing, analysing and sharing with clients, the impact of regulatory changesUnderstand client requirement and convey information / message for resolution in efficient effective mannerBuilds trusting relationships with internal and external clients