Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Client Service Manager - INTEGRATED CLIENT SERVICING_TKH.

Principal responsibilities

Advise clients on GTRF products and processes with an aim to reduce discrepancies, drive efficiency and create positive client experience.Provide guidance and support to clients on transaction-level documentation, after account opening handover from Business Development Managers (BDMs).When managing client inquiries, where applicable, to promote HSBC’s digital channels and increase clients’ utilization to self-serve via these channels.Document clarifications/enquiries.Receive and resolve clients' transactional queries, issues and complaints.Coordinate with Transaction Services, BDMs, RMs and other internal/ external parties for service performance and issues. Contact clients when clarification on transactions is required, including documentation issues and discrepancies.

Some careers have more impact than others.

If you’re looking for a career where you can make a real impression, join HSBC and discover how valued you’ll be.

HSBC is one of the largest banking and financial services organisations in the world, with operations in 64 countries and territories. We aim to be where the growth is, enabling businesses to thrive and economies to prosper, and, ultimately, helping people to fulfil their hopes and realise their ambitions.

We are currently seeking an experienced professional to join our team in the role of Client Service Manager - INTEGRATED CLIENT SERVICING_TKH.

Principal responsibilities

Advise clients on GTRF products and processes with an aim to reduce discrepancies, drive efficiency and create positive client experience.Provide guidance and support to clients on transaction-level documentation, after account opening handover from Business Development Managers (BDMs).When managing client inquiries, where applicable, to promote HSBC’s digital channels and increase clients’ utilization to self-serve via these channels.Document clarifications/enquiries.Receive and resolve clients' transactional queries, issues and complaints.Coordinate with Transaction Services, BDMs, RMs and other internal/ external parties for service performance and issues. Contact clients when clarification on transactions is required, including documentation issues and discrepancies.Bachelor’s degree above, 5-8 years’ experience in both GTRF products and client servicing role are essential.Strong interpersonal, influencing and communication skills.A passion for serving clients and managing stakeholders.Strong relationship-building skills.Proficiency in both English and Mandarin languages.Proficiency in both Microsoft PowerPoint and Microsoft Excel.Any Trade specific certification would be an added advantage.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.

Bachelor’s degree above, 5-8 years’ experience in both GTRF products and client servicing role are essential.Strong interpersonal, influencing and communication skills.A passion for serving clients and managing stakeholders.Strong relationship-building skills.Proficiency in both English and Mandarin languages.Proficiency in both Microsoft PowerPoint and Microsoft Excel.Any Trade specific certification would be an added advantage.

Candidate with less relevant experience or skills may be offered a lower Global Career Band than stated above.

Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritised.

You’ll achieve more when you join HSBC.

HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.