Overview Answer incoming laboratory phone calls in a pleasant, professional manner. Access and communicate patient reports, specimen handling requirements, fees, and other information routinely required by clients. Prepare supplies and patient reports for delivery to clients. Properly queue requests for courier services to customers. Understand all aspects of the telephone communication system and its operation including transferring calls, accessing voice-mail, pagers and extension numbers and be able to arrange emergency service. Maintain strict confidentiality according to laboratory guidelines. Qualifications Minimum Education and Experience Requirements: High school equivalency; additional training in telephone techniques, data entry and access desirable. Experience in telephone/customer service. Familiarity with laboratory terminology and procedures desirable. Excellent written and oral communication skills. Ability to work under pressure and use good judgement. Motor Vehicle Operator Designation: Employees in this position: Will operate vehicles for an assigned business purpose as a 'non-frequent driver' NOTE: A frequent driver is defined as one who uses his/her personal or Shands automobile a) at least once daily, b) at least five individual trips per week or c) drives, on average, over 150 miles per week in the performance of his/her job. Please indicate the appropriate operator designation on the Request for Personnel (RFP) form at the time a RFP is submitted to post the position. Licensure/Certification/Registration: None