The Client Service Rep is responsible for providing support to clients of Compliance Services.  The Compliance Services team provide services to the pharmaceutical and med device industries.  Work including Transparency Support and Outsourcing, Grants Management, HCP Screening and Tiering, and HCP Contracting.  Our teams need to provide service that is very accurate, timely, and with good customer service. 

The Client Service Rep delivers work every day using our proprietary software.  For that reason, comfort using technologies is critical.  Detailed process orientation and superior communication skills is very important.  Experience with pharmaceutical compliance regulations is helpful but not required.  Experience with legal contract concepts is helpful.   

Responsibilities:HCP ContractingAfter getting system generated requests, develop contract for HCPs using given templates.Communicate with the HCP regarding contracts, obtain signatures, answer questions.GeneralEffectively communicates requests for required information (e.g., missing information, clarification of information, documentation)Provide updates to team management on status of work, and issues addressed.Ensure work delivered is of good quality.Adherence to various policies (i.e. confidentiality, sensitive communication, intellectual property)Competency RequirementsProficiency in MS-Office, Word, Excel, and OutlookComfortable using various technologies to perform work.Good organizational skills and ability to meet deadlines working within a time sensitive environmentAbility to multi-task and prioritizeSuperior customer serviceExcellent communication and interpersonal skills, with the ability to build strong relationships internally and work within a team environmentBackground in Pharmaceutical compliance desirable, but not mandatory

Education, Skills, Experience DesiredBachelor’s degree or equivalentContracts Management experience is a plus3 to 5 years related work experienceAmenable to work in Mckinley Taguig (Hybrid)Willing to work in night shift

IQVIA is a leading global provider of clinical research services, commercial insights and healthcare intelligence to the life sciences and healthcare industries. We create intelligent connections to accelerate the development and commercialization of innovative medical treatments to help improve patient outcomes and population health worldwide. Learn more at https://jobs.iqvia.com