Process reservations by mail, telephone, central reservation systems referral, from the sales office, other hotel departments, and travel agents. Know the following: Type of rooms available as well as their location and layout. Selling status, rates, and benefits of all packages plans. Credit policy of the hotel and how to code each reservation. Create and maintain reservation records by date of arrival and alphabetical listing. Determine room rates based on the selling tactics of the hotel. Prepare letters of confirmation. Communicate reservation information to the front desk. Process cancellations and modifications and promptly relays this information to the front desk. Understand the hotel's policy on guaranteed reservations and no-shows. Process advance deposits on reservations. Track future room availabilities on the basis of reservations. Help develop room revenue and occupancy forecasts. Prepare expected arrival list for front office use. Assist in preregistration activities when appropriate. Monitor advances deposit requirements. Handle daily correspondence. Respond to inquires and makes reservations as needed. Make sure that files are kept up to date. Maintain a clean and neat appearance, as well as the work area at all times. Promote goodwill by beings courteous, friendly, and helpful to guests, Managers, and fellow employees. Get information about areas of interest in order to target more clients in particular seasons. Make arrangements for clients travel programs. Track future room availability on the basis of reservations and help develop forecasts for room revenue and occupancy. Be aware of all front office procedures and assist with reception duties when required. Be fully aware of and adhere to health and safety, fire and bomb threat procedures. Undertake any reasonable request made by management in any other areas of the house. Open and close the availability as and when required of hotel in all the GDS channels, IDS channels, and on the hotel website. Configure rates on the hotels property management system.