Description Robert Half is seeking a Client Service Representative for our client located in South Side, Pittsburgh. This is a 3-6 month contract assignment. The hours are full time weekly, and you are required to be in office 3 days a week (with Tuesday and Wednesday being mandatory in-person days, you can choose the other day you want to come in office). In this role, you must be very organized, and a problem solver. You will be assisting the Client Service Representatives by working on projects to update various systems, work from Excel reports, learn their internal database (PACS), and use Salesforce for ticketing and account maintenance. You will also assist with monitoring CSR team backup inboxes and assigning emails out to CSRs for handling. Pay starts at $20 and will go up based off experience. Account Management o Understand client business, issues, and needs through required proactive phone contact; Works with peers to build and maintain positive ongoing client relationship. o Provides continual education to client on Reliance processes, policies, and procedures, including web-site services and navigation. o Working as team, to respond to customer inquiries regarding coverage questions, billing issues, underwriting status updates and other aspects of the benefit plans o Work closely with resolution specialist in billing, underwriting, claims, and other internal departments to facilitate smooth operational functions. Must maintain thorough knowledge of all service activities associated with assigned clients. Must present complete understanding of all issues to client to ensure a seamless client experience. Administrative o Utilize the best practices and follow standard operating procedures. Also, identify internal process, policy, procedure or technology issues that may be adversely impacting client satisfaction. Work with Regional Service Manager to identify and implement solutions. o Contribute to and participate in departmental and organization-wide projects and committees designed to enhance service, improve efficiency, and improve knowledge. Required Knowledge, Skills, Abilities and/or Related Experience o Associates Degree (AS/AA), Bachelors Preferred o Related experience preferred but will consider self-starter with good skills. o Demonstrated exceptional customer service acumen, strong consulting/negotiation/leadership skills, deep product/maintenance knowledge (including plan designs, funding, banking, etc.) with a high degree of operational effectiveness. The position must balance the needs of the client with that of the business o Strong communication skills o Ability to build and maintain collaborative working relationships at all levels o Planning and organization skills, multi-tasking o Proven analytical skills o Ability to prioritize incoming customer queries and maintain the responsiveness commitment o Ability to adapt to change o Ability to work independently o Computer proficiency in Excel and Word o Ability to represent the company in a professional manner o Knowledge of group insurance, products, contracts, and services o Understanding of state regulations applying to group plans o Knowledge of underwriting principles and practice Requirements • Associate’s degree required; Bachelor’s degree preferred. • Previous experience in a related field is a plus, but motivated self-starters with strong skills are encouraged to apply. • Outstanding customer service skills coupled with strong consulting, negotiation, and leadership abilities. • Proficiency in Microsoft Office Suite and familiarity with Salesforce.com. • Exceptional communication and interpersonal skills, with an ability to build collaborative relationships at all levels. • Strong organizational, multi-tasking, and analytical abilities to prioritize and respond to client needs effectively. • Knowledge of group insurance products, contracts, and services, as well as applicable state regulations. • Understanding of underwriting principles and practices. TalentMatch® Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles. Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information. © 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) .