Client Service Representative (CSR) – Join a Purpose-Driven, Pet-Loving Team!

Location: Leesburg, VA (located within The LifeCentre)

Do you love animals and people? Do you thrive in a fast-paced environment where every day is different? We’re looking for a Client Service Representative who brings energy, empathy, and professionalism to our front desk and helps set the tone for exceptional care.

At VCA Animal Hospitals, we believe your pet’s health is our top priority—and creating a positive, personalized experience for every client is part of that mission. If you’re looking for more than just a job—and want to be part of a team that makes a difference every single day—read on.

💼 What You’ll Do

As a CSR, you’re the first smiling face our clients see and the trusted guide they rely on. Your role is central to keeping our hospital running smoothly. Key responsibilities include:

Warmly greeting clients and their pets, and helping them feel at ease

Answering phones, scheduling appointments, and confirming visits

Coordinating follow-ups and reaching out to new or prospective clients

Discussing treatment plans and fees, processing payments

Helping clients choose the right products and services

Handling basic phone triage for urgent patient needs

Maintaining accurate records and assisting with daily administrative duties

Supporting hospital cleanliness (inside and out—including the not-so-glamorous parts!)

💡 What Makes You a Great Fit

You’re:

Friendly, confident, and quick to adapt

Organized and cool under pressure

Comfortable with tech, multitasking, and customer service

Passionate about animals and teamwork

Open to learning and growing in a veterinary setting

🎉 Perks & Benefits

We care for our people just like we care for our clients and their pets:

Competitive pay

Medical, dental, and vision insurance (F/T)

Paid time off (F/T)

401(k) with company match

Generous employee pet care discounts

Opportunities to grow within VCA’s nationwide network

A collaborative, supportive workplace where your role truly matters

Whether you're starting your career or looking for a new chapter, this is your chance to be part of something meaningful. Join our team—and bring your love of pets and people to life every day.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.