Title: Client Service Representative

Location: Hong Kong

Working Hours: Monday to Friday - 9am - 6pm 

Hybrid

As a Client Service Representative, you will be responsible for providing clients with business-to-business support, taking and fulfilling orders, as well as managing a portfolio of digital assets. Additionally, you will be working with the Product Manager with different duties. This role would suit someone who is internet savvy and seeking a career working with cutting-edge technology and global internet branding.

Some of the things you will be doing:

•    Building and maintaining client relationships by providing excellent customer service to both internal and external clients

•    Providing service support for accounts (handling service issues, invoicing questions and research for individual client requests)

•    Managing a portfolio of domain names, trademarks and brand protection business to help protect and secure their global internet brands

•    Taking and fulfilling orders, partnering with our clients to become their trusted advisor

•    Identifying new revenue opportunities/enhancements to product offerings

•    Cooperatively work with Service Support teams to complete internal and external customer orders

•    Assisting Product Managers with brand launches, problem-solving, product development and troubleshooting

•    Understanding and communicating Industry changes and new product offerings to clients

•    Research and analysis of customer data

•    Conducting online demonstrations for clients and sales staff

What technical skills, experience, and qualifications do you need?

•    Must be fluent in English and Mandarin/Cantonese

•    Experience in a similar customer service-orientated role is advantageous

•    Outstanding written and verbal communication skills

•    Strong Microsoft Office skills including MS Excel, Word and Outlook

•    Ability to work independently as well as on a team

•    Exceptional organizational skills with the ability to prioritize work, unsupervised, under pressure in a busy environment

•    Previous experience in producing quality results with high attention to detail

•    Ability to be direct, open, and honest when dealing with customers and co-workers

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