VCA Choptank Animal Hospital located in Cambridge, MD is looking for a fulltime “Client Service Specialist” who enjoys being part of a supportive and dedicated team that focuses on quality patient care and excellent client service.
 

We are a dedicated team that goes out of our way to make each other look good while delivering exceptional quality medicine for our patients with excellent customer service for their pet parents. 

We may be a small hospital but our clients feel bonded and are truly a part of our extended family.  Spending quality time with our clients and patients makes us unique and very personable with each pet and pet parent.

Our team is very caring and skilled and we focus on continuing education so we can continue to learn and grow to help support our patients, clients and each other.  There is always opportunity to grow and we can put you on the path to grow in your career.  We’re here to support your goals and interests.

We are focused on finding a full time “Client Service Specialist” to join our team of professionals and will consider a part time as well!  You will have the advantage of working with a collaborative team while maintaining a work and quality of life balance. 

As the face of VCA, the Client Service Specialist sets the tone for our practice as we build and maintain each customer's trust and confidence in our abilities.  

The Client Service Specialist is the pivot around which the hospital operates and is responsible for:
 

Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.Excellent follow throughLiaison between the client and doctor Excellent multi-taskingEnjoys working with people and animals and it showsForward thinker, creative, and proactiveCan remain calm under pressure Remains positive, professional and respectfulScheduling and confirming appointments.Placing outbound calls for follow-ups and reaching out to prospective clients.Presenting and explaining fees, including processing payments.Recommending, selecting, and obtaining products and services, including prescriptions.Answering questions regarding products and services, including educating clients on non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).Managing medical records, charts, reports and correspondence.Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.
 

We have many activities to do outside of work whether it’s theaters, hiking, biking, there is also plenty of attractions for families with children.  Our community is a tight community that works together for the better cause of living a peaceful life with our families. 

VCA Choptank Animal Hospital  At VCA, we are committed to equity, inclusion, and diversity, and strive to be a place where a talented mix of people want to come, stay, and do their best work and is a people person and a pet lover..

As a member of the VCA family, eligible full-time employees will be rewarded with a generous compensation package and a comprehensive benefits package, including:

Health & Well-being

Innovative associate health and well-being department (Headspace app subscriptions, Vault financial wellness tool, and access to additional mental health resources)401k retirement savings plan with company matchHealth/dental/vision insurance, infertility benefits, gender affirmation servicesPaid parental, vacation and sick leaveBereavement leave

Professional Development

Continuing Education AllowanceWOOF University – offering abundant CE for team membersClient Service Development ProgramRegional CE offered

Additional Benefits

Up to 75% Pet Care Discount for your own petsRecognition program100% paid short-term disability insuranceOptional family benefitsVIP Discounts through many merchants

If you are a current associate, you will need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com