What You’ll Do:
As a Client Service Representative, you’ll be responsible for booking and managing travel for program participants, ensuring all client expectations are met. Each program offers unique challenges, with the potential to serve thousands of participants across multiple events throughout the year.
Why Join Us?
Be part of a collaborative and innovative team where your contributions make a real impact on guest experiences. You’ll gain valuable skills in travel coordination and have opportunities to grow in a supportive environment
Travel Booking:
Arrange flights for attendees following client guidelines and airline policies.
Communicate travel details, including itineraries, rules, upgrades, and industry updates.
Use the Global Distribution System (GDS) to document and manage bookings.
Utilizes scripts/standard workflow processes, applies the appropriate airline contracts, utilizes and/or manages block space, completes program accounting information, and stores airfares.
Program Support:
Track critical deadlines, review reports, and collaborate with Project Managers to ensure smooth operations.
Handle attendee requests, test program websites, and support accounting functions.
Services attendee phone calls and answers program-related questions.
Communicates pertinent updates to the Project Managers and appropriate team members.
Continuous Improvement:
Participate in training and team meetings to stay updated on policies and industry trends.
Research and resolve attendee inquiries, providing exceptional customer service.
Reviews and tests websites prior to the sites going live
Who You Are:
A Bachelor’s degree (Hospitality/Event Management preferred) or equivalent experience required.
Customer-focused with strong communication and problem-solving skills.
Tech-savvy with proficiency in Microsoft Office (Word, Excel, PowerPoint) along with the ability to learn new technology.
Detail-oriented and able to manage multiple priorities effectively.
Reliable, dependable, and committed to delivering excellent results.
Professional oral communication, written communication, and effective listening skills to ensure the customers understand and are satisfied with their reservations.
Disclaimer
This job description is designed to indicate the general nature and level of work performed by associates within this classification. It is not designed to confirm or be interpreted as a comprehensive summary of all duties, responsibilities and qualifications required of associates assigned to this job.
Maritz offers a comprehensive benefits package for full-time employees including medical, dental, vision, life insurance, disability, 401k, tuition reimbursement, paid time off, and more! Part-time employees may qualify for medical, 401k, and paid time off depending on total hours worked. View all details at www.MaritzBenefits.com.
Maritz will only employ applicants who have authorization to work permanently in the U.S. This is not a position for which sponsorship will be provided. Those who need sponsorship for work authorization now or in the future are not eligible for hire. No calls or agencies please.
Maritz is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to sex, race, color, religion, national origin, age, marital status, political affiliation, sexual orientation, gender identity, genetic information, disability or protected veteran status. We are committed to providing a workplace free of any discrimination or harassment. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by calling 1-636-827-0335 or by sending an email to peopleanddevelopment@maritz.com.