VCA University Animal Hospital is a complete small animal veterinary facility and a full-service boarding facility. We offer many important specialty services such as laser surgery, dentistry, digital x-ray, ultrasound, and EKG.

JOIN OUR FAMILY!

Are you looking to be a part of a hospital team that feels like family, while having the support and resources to push your career forward? If so, we would love to connect with you!  VCA University Animal Hospital in Tempe, AZ is seeking a Client Service Representative to join our one-of-a-kind 6 doctor General Practice and boarding facility! We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Our hospital has been serving our community for over 50 years. We have built a practice that values learning and growth. We are AHAA accredited and believe in providing the best possible care to our patients. Our tight knit community is a great place to call home. We see a wide range of patients, including some exotics and pocket pets, and can house up to 150 pets!

At VCA University,  you can get the opportunity you have always wanted.  We have a unique culture in our hospital that values each person’s individual skill and personality. There’s something special about you and we are excited to learn more! Whether you are experienced in the veterinary field or just looking for the next step in your career, our team is ready to partner with you. 

Why We Need You

As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities. Our CSRs are valued team members, working alongside our Veterinarians and Veterinary Technicians to improve the quality of our patients' lives.

Job Duties & Responsibilities:

Customer service skills, including: greeting visitors, answering telephones, client communication, and guiding clients and their pets to exam rooms.

Demonstrate excellent relations with clients/pets in waiting and/or exam rooms: ensure that clients and pets feel welcome and comfortable, serve as "Ambassadors" who create and maintaining goodwill for the hospital, build rapport with clients, immediately greet clients and pets by name, quickly understand client needs and initiate the process of meeting those needs.

Scheduling and confirming appointments.

Placing outbound calls for follow-ups and reaching out to prospective clients.

Presenting and explaining fees, including processing payments.

Know enough about general animal husbandry and pet care to be able to educate clients and to answer non-medical questions that the client may have or to inform them of things their pet may need: General dietary requirements and feeding schedules, vaccines, at home dental care instructions, routine laboratory tests (i.e. stool exams, heartworm tests, urinalysis, leukemia tests, etc.), heartworm preventatives, housebreaking techniques, general flea and tick control.

Hospital maintenance (including removal of animal waste) and ensuring that client-facing areas are neat and clean at all times—both inside and outside.

Among others, which may be added to this list as needed

Qualifications & Skills:

Excellent client service skills.

Excellent phone skills.

Computer skills preferred.

Must be friendly, outgoing, “people-oriented.”

Excellent communication skills.

Ability to work in a team oriented environment.

Well groomed, organized and detail oriented.

Ability to take direction.

Ability to handle money accurately and honestly.

Must possess sound decision making skills and multi-task while working in a high-paced environment.

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.