Introducing our Cleared Margin Client Service Team at JPMorgan, where we specialize in supporting clients trading Futures & Options (F&O) and Over the Counter (OTC) Cleared Derivative products within the dynamic Equities Markets department. Our dedicated team plays a crucial role in managing and settling margin values—whether in cash, securities, or letters of credit—to safeguard the bank's interests while facilitating seamless trading experiences for our clients.

Based in Bournemouth, our team members are at the forefront of delivering exceptional client service and operational excellence. As part of our Global Clearing model, the EMEA Margin team ensures a robust and controlled environment, effectively mitigating counterparty risk through vigilant asset monitoring and collection.

As a Client Service Representative within Cleared Margin Client Service Team, you'll engage with buy-side clients, including hedge funds and investment advisors, while fostering strong internal partnerships with marketers, salespeople, prime brokerage professionals, credit executives, and operations teams.

 

Job responsibilities

Develops the Clearing Client Service offering further.Provides a flexible approach in order to support the Prime Financial Service businesses in a continually changing market environment.Answers of incoming margin demands (requests for assets) sent by clients, comparing them to JP Morgan's exposure and agreeing on the amount and type of asset to be moved.Follows up on any counterparty failed settlements and investigation of disputed margin requirements.Resolves incoming queries regarding a client’s portfolio in a timely manner; escalate issues

Required qualifications, capabilities, and skills

Client Services experience, or transferable history of partnering with internal teamsProblem solver with the ability to assist in the development of solutions for clients and strategic thinker, able to review and implement process improvements.High level of accuracy and attention to detail is required and highly numerate with good keyboard and core system (Outlook, Excel, Word) skills. Excellent communication skills, as the role involves detailed interactions across multiple lines of business and core processing areas.Confidence to liaise with clients and deliver feedback on data relating to the clients interactions with the team