Client Service Representative/Veterinary Assistant

We are seeking an experienced Client Service Representative/Veterinary Assistant to join our team.
At VCA Old Tappan Veterinary Hospital, we take our mission statement – your pet’s health is our top priority and excellent service is our goal – very seriously.   With every opportunity, we aim to exceed each pet owner’s expectations.
We’re looking for a personable yet highly professional “service extraordinaire” to join us in delivering our mission to our clients and their pets.

Why We Need You
As the face of VCA, the Client Service Representative sets the tone for the practice as we build and maintain each customer's trust and confidence in our abilities.   The CSR is the pivot around which the hospital operates and is responsible for:
• Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms.
• Scheduling and confirming appointments.
• Placing outbound calls for follow-ups and reaching out to prospective clients.
• Presenting and explaining fees, including processing payments.
• Recommending, selecting, and obtaining products and services, including prescriptions, pet insurance, and CareClub.
• Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control).
• Managing medical records, charts, reports and correspondence.
• Hospital maintenance (including removal of animal waste) and ensuring that facility is neat and clean at all times—both inside and outside.

As a Veterinary Assistant, your primary responsibility is to ensure our Veterinarians can provide the gold standard of care efficiently while you provide a comfortable and safe environment for our patients.

Some Veterinary Assistant responsibilities are:

Excellent customer service

Work as a team with other assistants/technicians/csr to ensure all tasks get completed in a timely manner

Greet clients and pet

Determine the reason for visit, take history and weight and record in electronic medical record

Set out supplies needed for the visit

Physically restrain patient for exam. 

Clean

Prepare samples for the outside lab

Perform In-House bloodwork

Call clients if requested by doctor

Handle deceased patients

Account for all drugs/supplies leaving the pharmacy

Accurately set up medications as per Doctor

Upkeep and cleanliness of hospital and patient husbandry both indoors and outdoors

*Rate of pay determined based on experience.

***Mandatory - Saturday shift, evening shift until 8pm, and reliable transportation both during normal hours and inclement weather***
 
 

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.