Job Description:

Job Title: Client Service Specialist

Corporate Title: Officer

Location: Milan

Company Overview:

At Bank of America, we are guided by a common purpose to help make financial lives better through the power of every connection.  Responsible Growth is how we run our company and how we deliver for our clients, teammates, communities, and shareholders every day.

One of the keys to driving Responsible Growth is being a great place to work for our teammates around the world. We’re devoted to being a diverse and inclusive workplace for everyone. We hire individuals with a broad range of backgrounds and experiences and invest heavily in our teammates and their families by offering competitive benefits to support their physical, emotional, and financial well-being.

Bank of America believes both in the importance of working together and offering flexibility to our employees. We use a multi-faceted approach for flexibility, depending on the various roles in our organization.

Working at Bank of America will give you a great career with opportunities to learn, grow and make an impact, along with the power to make a difference. Join us!

Job Description:

This role is an exciting opportunity for a talented individual to work in the dynamic Equity and Fixed Income client service team. The team provides primarily middle & back-office support to Italian institutional clients and various Trading Desks who trade across global markets for local customers. The role involves facing off with many different business lines, gaining exposure to a multitude of systems and departments. 

The successful candidate will have the opportunity to play a key role supporting our Sales Trading Desks as well as working closely with external clients, our back office, settlement teams and Client Relationship Managers. The team deals primarily with the booking, allocation and confirmation of Cash Equity and Fixed Income trades executed with our institutional clients based. 

Additional responsibilities will include facing off to the Front Office, dealing with queries, managing priority clients to make sure benchmarks are met, ensuring periodic functions are performed in strict accordance with timelines and checklists, managing inbox queries and issues, following process control standards on all tasks and duties performed.
 

Responsibilities:

Performs set-up and maintenance of core data across client, account, instrument, and agreement data, and oversees data quality within key data platformsEnsures transactions are completed in an accurate and timely mannerProvides operational support for one or more activities within the lifecycle of a trade, including trade processing, trade settlement, accounting and reconciliation, lifecycle events, and collateral managementConducts daily monitoring of client trading activity across multiple markets, servicing clients' needsCompletes accurate, timely clearing and settlement of trades with internal and external counterparties, including reconciliation management and governance of trade fails and breaksPerforms tasks accurately during high volume periods in a team environmentIdentifies and flags potential risks in a timely manner

What we are looking for:

CollaborationCustomer and Client FocusOral CommunicationsPrioritizationActive ListeningAdaptabilityBusiness AcumenClient ManagementData Collection and Entry

Bank of America

Good conduct and sound judgment are crucial to our long-term success. It’s important that all employees in the organisation understand the expected standards of conduct and how we manage conduct risk. Individual accountability and an ownership mind-set are the cornerstones of our Code of Conduct and are at the heart of managing risk well.

We are an equal opportunity employer and ensure that no applicant is subject to less favourable treatment on the grounds of gender, gender identity, marital status, race, colour, nationality, ethnic or national origins, age, sexual orientation, socio-economic background, responsibilities for dependents, physical or mental disability. The Bank selects candidates for interview based on their skills, qualifications, and experience.

We strive to ensure that our recruitment processes are accessible for all candidates and encourage any candidates to tell us about any adjustment requirements.