We are seeking a talented individual to join our Marsh Client Operations Team at Marsh New Zealand. This role will be based in Wellington, NZ office. This is a hybrid role that has a requirement of working at least three days a week in the office.

In this role you will support colleagues and clients in all aspects of administration and technical support through the accurate, efficient and timely production of all policy and related documentation across the insurance life cycle.

Working under the umbrella of operations you will help drive standardisation of processes and procedures. This includes providing legally compliant work to the client and entering accurate information into all Marsh. IT Applications, enabling the delivery of analytical statistics. You will assist in upskilling non client facing operations colleagues with additional product and client knowledge.

We will count on you to:

Consistently utilise required IT Applications to ensure compliance, accuracy, and efficient workload management, contributing to resource allocation and process improvement.Ensure timely and accurate production of client transactions, including invoices, policy documentation, quotations, renewal reports, and certificates of currency.Support high levels of client satisfaction through effective administrative assistance to Account Executives and Senior Account Executives.Maintain accurate and up-to-date records on all clients and develop a thorough understanding of major classes of insurance offered by the company.Adhere to the Company's Quality practices and comply with relevant legislation, including the Insurance (Agents & Brokers) Act and Insurance Contracts Act.

What you need to have:

Ideally someone with 1- 3 years’ experience in a similar broking/operational role, preferably in an insurance related field High School Certificate or equivalentOpen to consider graduates with no experience in insurancePreferably with Level 5 Qualification or Tier 1 ANZIIF Broking LicenseExcellent written and verbal communication skillsIntermediate knowledge of Microsoft Suite and demonstrated ability to learn new systems quicklyAbility to work autonomously within a multi skilled teamAbility to work under pressure, prioritize workload, meet deadlines and good time management skills.

What makes you stand out:

Excellent client service ability – to be able to anticipate client needs and exceed themMotivated self-starter focused on achieving resultsExcellent attention to detailAbility to recognise and solve problems and think outside the squareAbility to work with sensitive and confidential information

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

About MARSH:

Marsh, a business of Marsh McLennan (NYSE: MMC), is the world’s top insurance broker and risk advisor. Marsh McLennan is a global leader in risk, strategy and people, advising clients in 130 countries across four businesses: Marsh, Guy Carpenter, Mercer and Oliver Wyman. With annual revenue of $24 billion and more than 90,000 colleagues, Marsh McLennan helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow on LinkedIn and X.

Marsh McLennan is committed to creating a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.