Are you ready to make a difference in a global financial services firm?

As a Technical Support Specialist within the Global Client Access - Access Support Group, you will be the primary technical contact for JPM Access users. You will play a crucial role in resolving customer issues and ensuring a seamless experience for our clients. Your work will contribute to the success of our team and the satisfaction of our clients worldwide.

Job Responsibilities:

Provide telephone hotline support, chat support, and email inquiry support to JPMorgan Access users.Resolve customer issues and queries with excellent customer service.Take ownership and provide technical support and customer service to clients and business areas within JPMorgan.Liaise with support functions and other business units to ensure timely and satisfactory responses to customers.Escalate unresolved problems in accordance with Policy & Procedure guidelines.Ensure all complaints are escalated appropriately, leveraging the sensitive client process.

Required Qualifications, Capabilities, and Skills:

Proficient in English and Spanish (verbal, written, and reading).Demonstrate listening skills and ability to utilize probing questions to accurately assess inquiries or requests.Ability to work in a fast-paced environment and adapt to change.Strong problem-solving and decision-making skills.Ability to work effectively in a team environment.Proficiency in MS Office with the ability to work with multiple applications simultaneously.

Preferred Qualifications, Capabilities, and Skills:

Excellent communication skills (verbal and written) with an emphasis on banking terminology.Willingness to take on new tasks and responsibilities.Familiarity with banking systems and processes.Portuguese Recommended (verbal, written, and reading).

Optional: Additional Information: This role offers a unique opportunity to work in a diverse and inclusive environment, where your contributions are valued and your career growth is supported. Join us and be part of a team that is committed to excellence and innovation.