VCA NORTHVIEW ANIMAL HOSPITAL SPECIALTY REFERRAL CENTER is seeking an experienced client service professional with exceptional interpersonal skills and supervisory experience to join the leadership team at our thriving general medicine and specialty practice as the Client Service Supervisor (CSS).

 

The successful candidate will share in our commitment to delivering the highest quality patient care with exceptional client service. The candidate must have high level communication and HR skills along with a keen understanding of front office operations, possess strong leadership skills, be resourceful, and be able to work well with and direct a variety of personalities, including staff, doctors and clients. Prioritization, multitasking, and attention to detail and the ability to coordinate, motivate and train others is a must.

 

The CSS, under the direction of the Hospital Manager, performs a wide range of administrative activities related to the hospital. The Supervisor works alongside and menotors the front office team and oversees operations, and will be expected to foster positive client relationships by delivering a best-in-class experience across all front desk client touch points, and lead by example.

ESSENTIAL FUNCTIONS:

Direct and develop the client service staff towards the goal of quality excellent client service.

Responsible for the day-to-day client service areas of the front office and internally with departmental relations. This includes interviewing, training, coaching, developing, mentoring and disciplinary action as appropriate.

Direct on-the-job training to develop employee skill sets, advise employees of performance requirements with the standards of client service for the organization.Assist Hospital Manager with day-to-day operations.Resolve informal client complaints, maintain and report on these issues to the hospital manager.Responsible for the efficient day-to-day running of the front office to include enforcement of policies, procedures and protocols.Identify and provide recommendations for potential problems, non-routine situations, work flow processes, and client service needs to the hospital manager.Make decisions on behalf of the department utilizing good judgment, which demonstrates the best interest of the hospital and the clients.Assist in the development, implementation and maintenance of reporting tools and queries needed to manage the businessHandle communication of financial information to clients and doctors. Act as a liaison between front office and other department supervisors

QUALIFICATIONS:

Excellent knowledge of client service and communication center operations.Strong organizational skills.Strong interpersonal skills.Intermediate to expert computer skills.Excellent oral and written communication skills.Two years of supervisory experience in customer service and/or veterinary field.Self-starter and team player.Strong client service background.Ability to lift up to 40 pounds.Must be able to work flexible hours and days

BENEFITS:

We offer competitive compensation along with a comprehensive benefits package, including, medical/dental/vision and paid vacation/sick days (for F/T employees only), 401(k), uniforms, generous personal pet care discounts and a great team to work with!

Candidates must be positive and motivated. Our team takes pride in fostering an atmosphere of mutual respect and recognition while being adaptable, goal driven and engaged. We work hard to protect our culture and assure we hire associates that are going to have the determination to rise above obstacles, wear multiple hats and work as a team. Ready to grow with a collaborative and supportive team?

We look forward to getting to know you!

If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Jobs Hub app or search for Browse Jobs.

Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development).

We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com.