Your role will be crucial in problem-solving, maintaining high client service standards, and fostering collaboration and communication. You will excel in organizing, decision-making, multi-tasking, and conducting research to provide innovative solutions that enhance business results and elevate client satisfaction. Join us to make a meaningful impact and drive success in client service excellence.

As a Client Service Support Specialist within J.P. Morgan Private Bank, you will be responsible for providing support to Wealth Management client service teams, managers, and clients. You will work in a complex team-oriented and fast-paced environment with advisors, client service, product partners, and operations teams to deliver a seamless and integrated approach across Private Banking products. Your role will involve problem-solving, maintaining high client service standards, collaborating, communicating, organizing, decision-making, multi-tasking, and researching. This role provides an opportunity to enhance business results and client satisfaction through your innovative solutions and efficient management.
 

 Job responsibilities:

Resolve issues by identifying underlying or hidden problems and patterns; develop innovative solutions to problems.Maintain high client service standards by consistently meeting client requests and ensuring client satisfaction.Collaborate using business knowledge, technical skills, and partnerships across Wealth Management to solve client problems and enhance business results.Communicate by delivering clear, consistent messages to others via email or phone, with a strong ability to communicate with clients and internal partners.Organize by prioritizing and executing initiatives, tasks, and details in an efficient manner.Make decisions by evaluating options, assessing risk and impact on the firm and other employees, and owning your course of action.Multi-task by efficiently managing multiple projects simultaneously and managing priorities effectively.Research and benchmark best business practices, collate and analyze data, provide business recommendations, and manage stakeholders

 

Required qualifications, skills and capabilities:

Bachelor's agreeGood communication skills