Do you have the S Phase DNA?

We are curious. We seek to understand. We are proactive. We are team players. We are adaptable. These are the values that define who we are. We are leaders who enjoy being a part of a company where you have the autonomy to shape your role and add value to the team, lead and succeed! We are highly motivated and incredibly passionate about doing high-quality work. No idea is too big and no detail is too small. We’re personally driven to become better and we are team players. High Achieving – despite challenges, we’re committed to do the work required and always deliver – no excuses. And very importantly, we all have a lot of fun along the way!

We want to create a culture that attracts, develops, engages, and retains the brightest minds. We are seeking a Client Services Account Lead to join our team.

Summary: Responsible for directing educational solutions to develop and implement successful pharmaceutical promotional programs for the client(s) by performing the following duties in a timely manner and within department/company standard operating procedures, personally or through subordinates. In addition, this position supports the Accounts Services Department with effective client relations and process development to meet and exceed client needs. This position also works closely with members of the management team of both client(s) and company. 

Essential Functions include the following. Other duties and responsibilities may be assigned. 

Manages Staff to schedule programs by planning, assigning and directing their daily activities.Performs Account Executive duties including client interactions and project budget management. Interacts directly with client contacts and sales management to proactively address client needs and resolve client issues in a timely manner.Assumes role of first-line “go-to” person for escalated departmental issues and problem solve in line with organization’s goals and objectives.Generates accurate monthly finance reports for clients and company.Generates and/or develops additional database reports (as requested) by clients or company.May assist management with revenue forecasting.Liaises with Compliance Manager to ensure proper guidelines are followed.Liaises with Compliance Manager and Accounting Manager to ensure appropriate contracts and W-9s are received to facilitate processing all fees and out-of-pocket expenses.Works closely with IT on web and database development for new and existing clients and to meet departmental needs.Conducts weekly staff meeting.Develops and maintains budget for department.Interviews and hires new staff members; may train as needed.Manages workload of department and suggests solutions, as necessary.Travels to client meetings as necessary.Responsible for accuracy of all deliverables developed by the Assistant ManagerUnderstands and can educate staff on PhRMA and OIG guidelines. 

Travel: Approximately 25% travel required 

Our Work  

At S Phase, we are a leading provider of strategic consulting services and scientific communication programming for healthcare providers such as physicians, pharmacists, nurses and patients. We work with the world’s top biotechnology companies and the newest technologies in cancer treatment such as therapies that unlock the body’s own immune capabilities, and treatments with genetically engineered targeted cellular immunotherapies. Our differentiators, you ask.  

You’ll be able to stretch your abilities here and gain tons of exposure to aid your growth. Unparalleled service with a strategic approach to speaker management and training as well as educational program planning  Innovative mobile applications that improve the efficiency of educational programming  Considerable expertise integrating data with a myriad of systems and destinations Best-in-class data analytics & business intelligence solutions   Legal & compliance services  

Here's why you should join:

You’ll be able to stretch your abilities here and gain tons of exposure to aid your growth.Great benefits; health plans with industry best premiums, 401K with company match, mental health support platform, tax-free savings accounts (FSA/HSA), flexible work arrangements, team and company social outings, just to name a few!Work with an amazing team; from in-house excel gurus to weekend musicians!Learning & Development; monthly Lunch n’ Learns, Continuing Education Reimbursement Program. Opportunities to both learn and teach.