Client Service Advisor Do you have experience within the Short-term insurance industry? Eager for a career shift? We are hiring! Aon South Africa is hiring a Client Service Advisor in our D&O team; this is a hybrid position with the flexibility to work both virtually and from our Head Office in Sandton. The role of the Client Service Advisor is to work closely with Client Manager/ Account Executive or Strategic Account Manager to retain and service existing and prospective clients. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an organization, we are united through trust as one inclusive, diverse team, and we are passionate about helping our colleagues and clients succeed. What the day will look like Responsible for being the primary point of contact for clients. Contributes to and provides input into the entire client life cycle, including renewals, endorsements and/or cancellations. Works with New Business Development Executive to generate and co-ordinate internal new business leads to enable the cross-selling strategy. Works with Client Manager or Strategic Account Manager to ensure high quality, efficient and compliant delivery of all clients servicing administrative/transactional activities. Provides clients with renewal notices and reminders. Prepares renewal instruction forms, quotes, closing instructions and proposal forms for clients and/or insurers. Communicates with insurers on any discounts, following requests from clients. Manages and facilitates the cancellation process and creates the necessary documentation. Fulfils a point of contact for clients providing services and resolving queries. Assists in the day to day running of clients’ risk and insurance programs, producing and checking documentation where required. Liaises with the outsource supplier to pass on appropriate work and ensure standards are met (where outsource partner exists) Contributes to client planning meetings and attends and contributes to internal and external client meetings (where applicable) Responsible for credit control. How this opportunity is different What makes Aon different are the people and the culture. Aon colleagues support each other, across geographies and solution lines. Aon has the tools plus depth and breadth of experience to drive phenomenal outcomes for our clients, while providing the optimal environment for the career and personal growth of our colleagues. Skills and experience that will lead to success Qualifications. A minimum of Grade 12 or equivalent NQF Level 5 Must be registered as a representative with the FSCA in terms of the FAIS Act Must be registered as a licentiate with the IISA. Knowledge. Excellent knowledge of policy wordings (Directors and Officers Liability) A comprehensive knowledge of the South African and international short-term insurance markets will be advantageous. An in-depth strategic knowledge of industry and business strategies and company goals will be advantageous. Computer literacy with advanced know-how in MS Word and Excel. Skills and Attributes. Advanced analytical, technical, and problem-solving skills and abilities Ability to communicate effectively. Good interpersonal and organizational skills and attention to detail. High work ethics and must have the ability to function effectively under pressure. Be dependable and respect confidentiality. Ability to work effectively in and with teams. Experience. Have a minimum of 2 - 5 years’ experience in a similar or related role. How we support our colleagues In addition to our comprehensive benefits package, we encourage a diverse workforce. Plus, our agile, inclusive environment allows you to manage your wellbeing and work/life balance, ensuring you can be your best self at Aon. Furthermore, all colleagues enjoy two “Global Wellbeing Days” each year, encouraging you to take time to focus on yourself. We offer a variety of working style solutions, but we also recognize that flexibility goes beyond just the place of work... and we are all for it. We call this Smart Working! Our continuous learning culture inspires and equips you to learn, share and grow, helping you achieve your fullest potential. As a result, at Aon, you are more connected, more relevant, and more valued. Aon values an innovative, diverse workplace where all colleagues feel empowered to be their authentic selves. Aon is proud to be an equal opportunity workplace. Aon provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, creed, sex, sexual orientation, gender identity, national origin, age, disability, veteran, marital, domestic partner status, or other legally protected status. We welcome applications from all and provide individuals with disabilities with reasonable adjustments to participate in the job application, interview process and to perform essential job functions once onboard. If you would like to learn more about the reasonable accommodations we provide, email ReasonableAccommodations@Aon.com Aon South Africa is rated a Level 1 Contributor to BBBEE. #LI-AO1 2556940