Job Summary:
As a Financial Support Representative specializing in financial investments, you will play a key role in ensuring a seamless and positive experience for both advisors and clients. Your primary responsibility will be to provide exceptional customer support related to financial investment accounts, addressing inquiries, resolving issues, and offering guidance to enhance overall satisfaction.
Key Responsibilities:
• Respond promptly and professionally to inquiries from clients and financial advisors regarding investment accounts, transactions, and related services.
• Assesses customers’ needs/requests by effective information gathering, research, and problem-solving based on standard processes.
• Provide accurate information on investment products, account balances, and performance reports.
• Respond promptly and professionally to inquiries from clients and financial advisors regarding investment accounts, transactions, and related services.
• Maintain clear and effective communication with clients, financial advisors, and internal stakeholders.
• Coordinates with higher level of support for the out-of-scope type concerns
• Identify opportunities for process improvement and contribute to enhancing overall customer service efficiency.
• Participates in special tasks and performs other duties as assigned.
Educational Background:
• At least Senior High School Graduate (K-12) or College Undergrad in any financial related course (Accounting, Financial Management and the like)
Career Experience:
• >Open for fresh graduates / no work experience as long as the candidate took accounting or finance related courses
• > with at least 1 year experience in servicing Financial/Wealth/Insurance Management engagements/accounts.
Skills
• Excellent communication and interpersonal skills, with the ability to convey complex financial information in a clear and understandable manner.
• Demonstrated customer service orientation and a proactive approach to addressing client needs.
• Effectively facilitates customer interactions following the Company and Client’s service strategy and
• Strong analytical and problem-solving abilities.
• Self-motivated, proactive, independent in solving problems.
• Strong business acumen with solid analytical skills and conceptual thinking
• Ability to thrive in a fast-paced environment.
• Participate in regular training sessions to enhance product knowledge, communication skills, and customer service techniques based on feedback and industry developments.
• Ability to document relevant call details clearly and cohesively following quality standards.
• Typing/keyboarding proficiency
• Basic Computer and Internet Literacy.
• Commitment to maintaining a high level of professionalism and confidentiality.
• Demonstrate a commitment to a culture of continuous improvement by providing constructive feedback to peers and contributing ideas for enhancing team performance.
• Exhibit a positive and open attitude towards receiving constructive feedback from clients, financial advisors, and supervisors.
• Contribute to a culture of continuous improvement by actively engaging in feedback sessions, team discussions, and training programs.
• Show a commitment to maintaining a client-centric approach, understanding that constructive feedback is integral to delivering an exceptional customer experience.
• Embrace a growth mindset, recognizing that feedback is an essential component of professional development and a pathway to achieving excellence in customer service.
Other Expectations:
• Schedule Adherence: Complies to assigned shift schedules (including but not limited to Start Time, End Time, and Breaks/Lunch); complies to rest day schedules; adheres to leaves filing policy outlined by the engagement/company
• Quality Compliance: Follows all quality standards following the engagement/company policies; Ensures all quality deficiencies are corrected promptly for activities in their function
• Teamwork and Communications: Ensures attendance to all required meetings (either for engagement-related meetings or for company-related meetings); Acts as backup for teammates and addresses excessive transaction queues caused by absenteeism
• Team player
• Can work under pressure
• Amenable to work on a shifting schedule
• Must be flexible with the ability to adapt to changes quickly.
• Proactive and has a customer service-oriented mindset
• Receptive to feedback and willing to learn.
• Interaction with clients and advisors may involve phone, email, and occasional in-person communication.
Insights you can act on
While technology is at the heart of our clients’ digital transformation, we understand that people are at the heart of business success.
When you join CGI, you become a trusted advisor, collaborating with colleagues and clients to bring forward actionable insights that deliver meaningful and sustainable outcomes. We call our employees “members” because they are CGI shareholders and owners, and, as owners, we enjoy working and growing together to build a company we are proud of. This has been our Dream since 1976, and it has brought us to where we are today—one of the world’s largest independent providers of IT and business consulting services.
At CGI, we recognize the richness that diversity brings. We strive to create a work culture where everyone belongs, and we collaborate with clients in building more inclusive communities. As an equal opportunity employer, we empower all our members to succeed and grow. If you require an accommodation at any point during the recruitment process, please let us know. We will be happy to assist.
Ready to become part of our success story? Join CGI—where your ideas and actions make a difference.