Hawaii, USA
416 days ago
Client Services Associate

TransPerfect Is More Than Just a Job…
Our greatest asset is our people, and nothing is more important to us than ensuring that everyone knows that. Each of our 100+ offices has its own individual identity, and each also has its own unique rewards.

The position of the Client Services Associate is responsible for serving as the first level of support to existing clients, and managing and coordinating the completion of all language projects. This is a dynamic role where you work closely with the clients as well as the production teams to ensure the highest quality of standard for all language projects. 

Responsibilities:

Respond to client requests for new project initiatives through our centralized technology

Collaborate with various members of the production team to assess the scope of work and produce cost and timeline estimates for translation projects and requests

Initiate all project related work by providing detailed budget, schedule and instructions to the project team and by anticipating pitfalls or potential roadblocks to successful completion

Ensure that any pitfalls are addressed and resolved with the client before being submitted to the production team

Where applicable, initiate some project specifics to set the production team / individual project up for success

Take a proactive role in learning about clients’ industry, business needs and company culture, educating the project team, and providing a high level of service

Monitor and communicate project progress, ensure strict adherence to deadlines and budgets and ultimately produce high quality deliverable

Serve as the central point of contact for and liaison between external client contact and internal production staff

Set and fulfill client expectations

Comply with all ISO regulations, processes and procedures

Potentially trouble-shoot problem projects

Understand and abide by individual project instructions and effectively communicate to the production team

Investigate client complaints where applicable

Discuss issues with clients and production staff and creatively problem solve to alleviate issues

Complete all other tasks as assigned by a manager


Required Skills:

Experience in customer service

Excellent problem solving and analytical skills; must be able to take active measures to solve problems and commit to a high level of service

Effective time management and ability to multi-task in a fast-paced environment

Excellent written and verbal communication skills in English

Ability to work well with people from a variety of different backgrounds and cultures, work independently and as part of a team

Experience coordinating projects and assignment of resources a plus


Required Experience and Qualifications:

Minimum Bachelor’s degree or its equivalent

Strong MS Office/computer skills


Desired Skills and Experience:

Knowledge/fluency of a second language

Experience coordinating projects and assignment of resources a plus

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