Job Posting Title

Client Services Clerk - Lab

Job Description Summary

At MercyOne, health care is more than just a doctor’s visit or a place to go when you’re in need of medical attention. Our Mission is based on improving the health of our communities – that means not only when you are sick but keeping you well.

MercyOne North Iowa is the largest provider of health care services in our region, and we are proudly the largest employer in Cerro Gordo County. Our hospital is a private, not-for-profit health care center, licensed for 346 beds, which serves more than 400,000 inpatients and outpatients each year. In addition, MercyOne North Iowa is a teaching institution. We conduct a Family Medicine Residency, Internal Medicine Residency, Cardiology Fellowship, Hospice and Palliative Medicine Fellowship, PGY1 Pharmacy Residency and a School of Radiologic Technology. MercyOne North Iowa is a clinical training site for approximately 500 students from 127 different colleges enrolled in programs for medical laboratory, nursing, paramedic, rehabilitation, medical assistants, pastoral services, physicians and many other medical fields.

Job Description

Want to learn more about MercyOne North? Click here: MercyOne North Iowa Medical Center | MercyOne

Join the MercyOne Family! We are looking to hire a Client Services Clerk!

As a Client Services Clerk at MercyOne, you will primarily be responsible for the general customer service duties of the Laboratory. These include greeting and receiving outpatients, visitors and physicians, handling phone calls, calling results, generating admits into the hospital system for regional lab specimens, placing test orders, receiving and labeling specimens, answering questions from all customers-including regional labs, and maintaining various files.

Greets and receives all outpatients, visitors, hospital staff, and physicians to the laboratory area.

Answers phone calls and, when indicated, transfers phone calls to the appropriate section of the laboratory. In accordance with laboratory policy, gives verbal reports of laboratory test results to physicians and personnel directly involved in the care of patient.

Accurately performs admissions into the hospital system, differentiating billing situations and performs credits in the laboratory information system.

Provides competent patient care to the above indicated patient populations by obtaining and appropriately interpreting data, making appropriate decisions based on demonstrated knowledge of age-specific growth and development, and appropriately adapting procedures and treatments. (if applicable)

Accurately calls critical values to lab customers, ensuring person receiving the results perform a verbal read-back.

Schedule:

This position will be for a Monday Friday 0900-1700. No weekends/holidays. Potential for an earlier start time of 0600 or staying late until 1900.

General Requirements:

High school graduate or equivalent.

Preferred:

Graduate of Medical Assistant or Medical Office Assistant program.

CNA with 2 years of hospital experience.

Current students in Nursing, Medical Laboratory Technician, or Medical Laboratory Science programs.

Secondary education in job related classes such as Anatomy and Physiology, Introduction to Laboratory Science, Medical Terminology, Fundamentals of Laboratory Medicine, or Body Structure and Function. Verified through college transcripts.  

Colleagues of MercyOne Health System enjoy competitive compensation with a full benefits package and opportunity for growth throughout the system!

Visit MercyOne Careers to learn more about the benefits, culture, and career development opportunities available to you at MercyOne Health System circle of care.

Our Commitment to Diversity and Inclusion
 

Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law.