We are looking for a hardworking, driven, amazing person to join our team as a lead veterinary receptionist. We need this amazing person to show up every day ready to manage the front desk operations providing excellent customer service and ensuring a smooth experience for clients and their pets. 

*This posistion is for 4 -10 hours shifts, and includeds alternating Saturday shifts.

Responsibilities

·         Client service: Greet clients and their pets, answer phone calls, and provide client education 

·         Appointment scheduling: Schedule appointments, reschedule appointments, and monitor client flow 

·         Patient intake: Check in and out clients, and process payments 

·         Record management: Maintain accurate patient records, manage medical records, and reports 

·         Team leadership: Supervise and train reception staff, and set standards for client interactions 

·         Problem-solving: Address client concerns and complaints, and escalate issues to the appropriate staff member 

·         Cleaning: Ensure the reception area and front office are clean and organized 

·         Communication: Act as a liaison between clients and the veterinary team, and relay information to and from clients and doctors.