About Northern Trust:

Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889.

Northern Trust is proud to provide innovative financial services and guidance to the world’s most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world’s most sophisticated clients using leading technology and exceptional service.

Role/ Department:

Leading a team of Client Service Managers within the Investment Operations Outsourcing (IOO) Client Service Team (CSM Team), the Manager will have broad, in-depth knowledge of the business and complete work across the IOO client spectrum to assist and lead the CSM Team on a variety of tasks. 

The Manager will work on complex, high profile activities and projects involving committees and/or senior management as well as working closely with the individual client specific CSMs and the London IOO Oversight Teams.  The Manager will be responsible for the monitoring the KPIs and KRIs for the CSM Team, and the CSMs themselves will be responsible for individual and specific KPIs for all IOO clients. 

The Manager will be expected to guide and assist team members with their career progression and carry out regular one-to-ones and annual Performance Reviews. 

 

The key responsibilities of the role include:

Lead and manage the London IOO CSM Team on a day to day basisEnsure all IOO clients are allocated to appropriate CSMsEnsure KPIs and KRIs for Senior Management are updated and provided as appropriateWork with individual CSMs to ensure specific client KPIs are completed as appropriate and follow up actions to these are completedEnsure any escalations from clients around IOO service levels or issues are appropriately dealt withWork with IOO Senior Management Team to ensure IOO projects and implementations are assigned to relevant partners in the CSM TeamWork with IOO & Shared Services Senior Management Teams, to ensure client escalations are resolved and trackedAnalyst trends across Clients & Business Teams, work with Change/Business/Tech leads to drive change and improvements.Attend relevant meetings and discussions on behalf of the CSM TeamCommunicate with the CSMs to ensure they are updated with relevant news and developments on IOO and GFS mattersCompete annual Performance Reviews for members of the teamEnsure regular one-to-ones take place with member of the team

The successful candidate will benefit from having:

Excellent oral and written communication skillsAble to prioritize and multi-taskAnalytical and problem solving skillsKnowledge of financial services, asset management and/or investment operationsAttention to detailWorks with a sense of urgencyPrevious Financial Industry Operations, Asset Management and/or Investment Operations experience a plusPrevious exposure to business process and/or technology enhancement initiativePrevious management and leadership experience within a relevant rolePrevious Client Service experience in a service oriented environment

Working with Us:

As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas.

Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose.

We’d love to learn more about how your interests and experience could be a fit with one of the world’s most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater

Reasonable accommodation

Northern Trust is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation for any part of the employment process, please email our HR Service Center at MyHRHelp@ntrs.com.

We hope you’re excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

Apply today and talk to us about your flexible working requirements and together we can achieve greater.