Welcome page Returning Candidate? Log In Here Client Services Manager Location US-NV-Las Vegas Job ID 2025-11748 Category Commercial Banking/Corporate Banking Position Type Full-Time Introduction Since 1973, East West Bank has served as a pathway to success. With over 110 locations across the U.S. and Asia, we are the premier financial bridge between the East and West. Our teams of experienced, multi-cultural professionals help guide businesses and community members on both sides of the Pacific looking to explore new markets and create new opportunities, and our sustained growth and expertise in industries like real estate, entertainment and media, private equity and venture capital, and high-tech help build sustainable businesses and expand our associates’ potential for career advancement.  Headquartered in California, East West Bank (Nasdaq: EWBC) is a top-performing commercial bank with a strong foundation, an enterprising spirit and a commitment to absolute integrity. East West Bank gives people the confidence to reach further. Overview

This position will require to provide excellent client service and to promote this idea throughout the team. This position will be responsible for keeping the team running in an efficient and profitable manner, to increase client satisfaction, loyalty and retention and to meet their expectations. In addition, this position will be responsible for growing profitability organically for the team.

Responsibilities Manage queue and provide client services through efficient and customer-friendly servicesProactively identify and digitize banking services and banking solutions to strengthen digital client services and experiencesManage clients’ requests and ensure service level is in line with bank standardsAssist team in achieving sales targets through referrals or cross-selling while providing servicesResponsible for improve client services experience, create engaged clients and facilitate organic growthDevelop service procedures, policies and standardsBuild and maintain relationship with clients through our digital platformPerform other duties as required and assigned Qualifications Bachelor’s degree in Business, Finance, or equivalent education and related experience preferred10+ years of experience in virtual branch or retail banking environmentExperience in providing client supportFamiliar with BSA/AML requirements and bank regulationsAdvanced troubleshooting and multi-tasking skillsStrong interpersonal, presentation, and influencing skillsAbility to collaborate and build partnership with other stakeholders at all levels and achieve goalsProficiency in Microsoft Office (Excel, PowerPoint, Word) Compensation The base pay range for this position is USD $70,000.00/Yr. - USD $95,000.00/Yr. Exact offers will be determined based on job-related knowledge, skills, experience, and location. Options Apply for this job onlineApplyShareEmail this job to a friendRefer <p style="margin: 0px;"><span style="color: #54585a;">Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.</span></p> Share on your newsfeed

East West Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other legally protected status. Reasonable accommodations for disability are provided to applicants and employees in accordance with applicable law. Application FAQs

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