L3Harris is dedicated to recruiting and developing diverse, high-performing talent who are passionate about what they do. Our employees are unified in a shared dedication to our customers’ mission and quest for professional growth. L3Harris provides an inclusive, engaging environment designed to empower employees and promote work-life success. Fundamental to our culture is an unwavering focus on values, dedication to our communities, and commitment to excellence in everything we do.

L3Harris Technologies is the Trusted Disruptor in the defense industry. With customers’ mission-critical needs always in mind, our employees deliver end-to-end technology solutions connecting the space, air, land, sea and cyber domains in the interest of national security.

Job Title: Client Services Manager

Job Code: 17061

Job Location: Remote Opportunity

Job Schedule: 9/80: Employees work 9 out of every 14 days – totaling 80 hours worked – and have every other Friday off

Job Description:

Client Service Manager (CSM) will support field service operations for our Government and Public Safety customers in the Northeast Region through customer service and support activities.  This customer-facing role will report to the Northeast Regional Service Manager.

The CSM will hold ranging responsibilities include but not limited to; oversight of installation, contract negotiation and warranty support, preventive maintenance, corrective maintenance, and oversight of infrastructure equipment. 

Essential Functions:

Employ their basic understanding of project management, system engineering, and customer facing skillsDeliver quality service level agreement (SLA) compliance and create key performance indicator (KPI) support statisticsAttain financial objectivesSupervise employee’s day – to – day operations and schedule their work in conjunction with Regional Manager projectsManage subcontractors to ensure obligations and high standards of workmanship are metManage existing two-way radio maintenance contracts in accordance with signed agreementsInterface with the customers staff to resolve issues and propose problem solutionsWork with L3Harris Authorized Service Centers and Network Solution Providers Develop quotes in response to Request for Information (RFI) or Requests for Proposal (RFP) as requiredReview and approve vendor invoicesOversee contract negotiation and approve customer invoicingOn-call in a managerial role to provide support and problem escalation role between vendors, field technicians, customers and L3Harris factory/engineering organizationsMust be able to transport 50 lbs and travel across unpaved road

Qualifications:

Bachelor's Degree and 2 years prior experience, 2 year post-secondary/AA Degree and 6 years prior experience. In lieu of a degree, minimum of 6 years of prior related experience.

Preferred Additional Skills:

Experience in a field service delivery organization,  PSAP, emergency management, or team lead.Experience managing Land Mobile Radio (LMR) radio communication technicians and daily operations, along with negotiating maintenance contracts and renewals. Proven leadership in land mobile radio systems, mobile data, microwave networks, TCP/IP-based networks, fiber optic networks, VoIP, VPN, or 911 systems.Knowledge of telecommunication systems including T1, Microwave, and IP NetworksMust be able to multi-task and effectively prioritize activities & assignmentsMust be customer centric and inherently understand customer service and customer satisfactionGood communication skills both verbal and written  Computer skills must include being proficient with the Microsoft Office suite of programsMust be able to supervise technical and non-technical staff.  Must have a valid driver’s license. Experience with support infrastructure related to communications systems including but not limited to:  Tower Construction, Antenna Systems Installation and Testing, Shelter Construction and Installation (HVAC, Electrical, UPS and DC Power Systems), Generators, Transfer Switches and Fuel systems, Alarm sensors and interfacing to the communications system for SCADA remote monitoring. Grounding systems – installation, testing and configurations, Lightning Protection systems

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In compliance with pay transparency requirements, the salary range for this role in Colorado, Hawaii, Illinois, Washington State and New York State is $58,500 - $108,500. For California, Seattle and New York City, the salary range for this role is $67,500 - $125,500. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. L3Harris also offers a variety of benefits, including health and disability insurance, 401(k) match, flexible spending accounts, EAP, education assistance, parental leave, paid time off, and company-paid holidays. The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements.

Please be aware many of our positions require the ability to obtain a security clearance. Security clearances may only be granted to U.S. citizens. In addition, applicants who accept a conditional offer of employment may be subject to government security investigation(s) and must meet eligibility requirements for access to classified information.

By submitting your résumé for this position, you understand and agree that L3Harris Technologies may share your résumé, as well as any other related personal information or documentation you provide, with its subsidiaries and affiliated companies for the purpose of considering you for other available positions.

L3Harris Technologies is proud to be an Affirmative Action/Equal Opportunity Employer. L3Harris is committed to treating all employees and applicants for employment with respect and dignity and maintaining a workplace that is free from unlawful discrimination. All applicants will be considered for employment without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender (including pregnancy, childbirth, breastfeeding or other related medical conditions), gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, characteristic or membership in any other group protected by federal, state or local laws. L3Harris maintains a drug-free workplace and performs pre-employment substance abuse testing and background checks, where permitted by law.

L3Harris Technologies is an E-Verify Employer. Please click here for the E-Verify Poster in English or Spanish. For information regarding your Right To Work, please click here for English or Spanish.